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-   General 9800 Series Discussion - Torch (http://www.blackberryforums.com/general-9800-series-discussion-torch/)
-   -   Caanot setup BES account (http://www.blackberryforums.com/general-9800-series-discussion-torch/259439-caanot-setup-bes-account.html)

LearningBB 05-11-2012 12:37 AM

Caanot setup BES account
 
Hi all

I had a BES account setup on my Torch 9800. Wiped the email settings - Options > Security > Security Wipe with only Emails selected. Now when i go to Setup and E-mail accounts it only gives me the option of setting up Yahoo, Gmail, Windows Live, Other and create new adress

It used to ask me here whether i want to setup a Internet Account or Enterprise Account. So how do i setup a BES account now on my device?

I did delete all the service books related to my BES account that was on the device as i thought that would've deleted the actual account but i didn't so i had to do the security wipe? Can any one you help maybe? PLEASE

dc/dc 05-11-2012 05:29 AM

Re: Caanot setup BES account
 
You need to speak to your BES administrator.

LearningBB 05-11-2012 05:32 AM

Re: Caanot setup BES account
 
I am the administrator. What could an administrator do to fix this?

NJBlackBerry 05-11-2012 07:04 AM

Re: Caanot setup BES account
 
Have you tried to re-register the BB via the Host Routing Table option?
Have the service books reappeared?

jsconyers 05-11-2012 07:49 AM

Re: Caanot setup BES account
 
If you go into Options > Device > Advanced System Settings > Enterprise Activation, are you able to activate it there?

LearningBB 05-11-2012 08:13 AM

Re: Caanot setup BES account
 
Quote:

Originally Posted by NJBlackBerry (Post 1777450)
Have you tried to re-register the BB via the Host Routing Table option?
Have the service books reappeared?

HI, i have tried the re-registration yes and it didn't work

LearningBB 05-11-2012 08:15 AM

Re: Caanot setup BES account
 
Quote:

Originally Posted by jsconyers (Post 1777452)
If you go into Options > Device > Advanced System Settings > Enterprise Activation, are you able to activate it there?

Under Advanced System Settings there is no Enterprise Activation option.

LearningBB 05-11-2012 08:17 AM

Re: Caanot setup BES account
 
What is strange is the following: I activated BIS initially with the ISP....only BIS. I could use the BIS chatting and could also setup the BES email account. It worked perfectly until i did the security wipe. I phone the ISP 2 hours ago (to resend service books)who said BES is not activated on my account and that can prob be why i do not see the BlackBerry Enterprise option which makes sense but why could i see the option in the past in my question?

jsconyers 05-11-2012 09:09 AM

Re: Caanot setup BES account
 
That is your issue. Why in the past, I couldn't tell you. But you know why you can't activate it now.

NJBlackBerry 05-11-2012 09:12 AM

Re: Caanot setup BES account
 
Perhaps the old service book (for BES) was there from a previous user.

LearningBB 05-11-2012 12:40 PM

Re: Caanot setup BES account
 
Quote:

Originally Posted by NJBlackBerry (Post 1777465)
Perhaps the old service book (for BES) was there from a previous user.

It was a brand new phone which i did setup so there could not have been a previous user

LearningBB 05-11-2012 12:42 PM

Re: Caanot setup BES account
 
Quote:

Originally Posted by jsconyers (Post 1777463)
That is your issue. Why in the past, I couldn't tell you. But you know why you can't activate it now.

Hmmm,this does not make sense hence the reason why i posted the question why i do not see the option now but could previously.....but will get ISP to activate and see if i see the option. Thanks for your response

jsconyers 05-11-2012 01:54 PM

Re: Caanot setup BES account
 
The device had to have been activated with a BES data plan at one point.

knottyrope 05-11-2012 02:23 PM

Re: Caanot setup BES account
 
new device out of the box will show Enterprise activation even with BIS only plan.

If on BES 5 express (works with BIS) you have to wipe it or get the activation app in app world to EA OTA


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