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Old 05-11-2012, 12:37 AM   #1 (permalink)
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Default Caanot setup BES account

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Hi all

I had a BES account setup on my Torch 9800. Wiped the email settings - Options > Security > Security Wipe with only Emails selected. Now when i go to Setup and E-mail accounts it only gives me the option of setting up Yahoo, Gmail, Windows Live, Other and create new adress

It used to ask me here whether i want to setup a Internet Account or Enterprise Account. So how do i setup a BES account now on my device?

I did delete all the service books related to my BES account that was on the device as i thought that would've deleted the actual account but i didn't so i had to do the security wipe? Can any one you help maybe? PLEASE
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Old 05-11-2012, 05:29 AM   #2 (permalink)
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Default Re: Caanot setup BES account

You need to speak to your BES administrator.
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Old 05-11-2012, 05:32 AM   #3 (permalink)
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Default Re: Caanot setup BES account

I am the administrator. What could an administrator do to fix this?
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Old 05-11-2012, 07:04 AM   #4 (permalink)
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Default Re: Caanot setup BES account

Have you tried to re-register the BB via the Host Routing Table option?
Have the service books reappeared?
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Old 05-11-2012, 07:49 AM   #5 (permalink)
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Default Re: Caanot setup BES account

If you go into Options > Device > Advanced System Settings > Enterprise Activation, are you able to activate it there?
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Old 05-11-2012, 08:13 AM   #6 (permalink)
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Default Re: Caanot setup BES account

Quote:
Originally Posted by NJBlackBerry View Post
Have you tried to re-register the BB via the Host Routing Table option?
Have the service books reappeared?
HI, i have tried the re-registration yes and it didn't work
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Old 05-11-2012, 08:15 AM   #7 (permalink)
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Default Re: Caanot setup BES account

Quote:
Originally Posted by jsconyers View Post
If you go into Options > Device > Advanced System Settings > Enterprise Activation, are you able to activate it there?
Under Advanced System Settings there is no Enterprise Activation option.
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Old 05-11-2012, 08:17 AM   #8 (permalink)
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Default Re: Caanot setup BES account

What is strange is the following: I activated BIS initially with the ISP....only BIS. I could use the BIS chatting and could also setup the BES email account. It worked perfectly until i did the security wipe. I phone the ISP 2 hours ago (to resend service books)who said BES is not activated on my account and that can prob be why i do not see the BlackBerry Enterprise option which makes sense but why could i see the option in the past in my question?
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Old 05-11-2012, 09:09 AM   #9 (permalink)
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Default Re: Caanot setup BES account

That is your issue. Why in the past, I couldn't tell you. But you know why you can't activate it now.
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Old 05-11-2012, 09:12 AM   #10 (permalink)
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Default Re: Caanot setup BES account

Perhaps the old service book (for BES) was there from a previous user.
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Old 05-11-2012, 12:40 PM   #11 (permalink)
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Default Re: Caanot setup BES account

Quote:
Originally Posted by NJBlackBerry View Post
Perhaps the old service book (for BES) was there from a previous user.
It was a brand new phone which i did setup so there could not have been a previous user
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Old 05-11-2012, 12:42 PM   #12 (permalink)
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Default Re: Caanot setup BES account

Quote:
Originally Posted by jsconyers View Post
That is your issue. Why in the past, I couldn't tell you. But you know why you can't activate it now.
Hmmm,this does not make sense hence the reason why i posted the question why i do not see the option now but could previously.....but will get ISP to activate and see if i see the option. Thanks for your response
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Old 05-11-2012, 01:54 PM   #13 (permalink)
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Default Re: Caanot setup BES account

The device had to have been activated with a BES data plan at one point.
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Old 05-11-2012, 02:23 PM   #14 (permalink)
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Default Re: Caanot setup BES account

new device out of the box will show Enterprise activation even with BIS only plan.

If on BES 5 express (works with BIS) you have to wipe it or get the activation app in app world to EA OTA
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