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etmoore 08-16-2012 10:34 AM

OnStar Problem

I recently loaded the On Star application. My vehicle shows up on the vehicle tab (type and VIN are there along with my OnStar account number) and my preferred dealer information is also there but there is no info on the other tabs. There is a "never updated" button on the bottom of the screen but when I press it it thinks for a minute or so before displaying the message "Unable to to refresh data" and "Unable to execute requested service." It also will not send lock/unlock signals to the car. I've removed and reinstalled application and rebooted phone with no success. My wife has an androis phone and the app works fine there.



daphne 08-16-2012 02:04 PM

Re: OnStar Problem
Are you sure the app is compatible with your device? App World says it's compable with these devices:
BlackBerry 9810
BlackBerry 9850
BlackBerry 9860
BlackBerry 9900
BlackBerry 9930

Free OnStar RemoteLink - Download OnStar RemoteLink - Free Apps from BlackBerry App World
If you are using the 9800 as your profile indicates, it is not compatible with your device.

etmoore 08-16-2012 02:14 PM

Re: OnStar Problem
Thanks for the reply. The phone is a model 9810.

daphne 08-16-2012 02:16 PM

Re: OnStar Problem
Ok, you might want to update your profile because it helps us to give you more accurate answers. I'm sorry, I am not famiiar with the app myself. Hopefully someone else here can help.

etmoore 08-20-2012 02:16 PM

Re: OnStar Problem
Just got off the phone with OnStar Technical assistance. Despite what I've was previously told about the 9810 being compatabile with the OnStar app, OnStar advises that it is not, only the Curve models are compatable.

daphne 08-20-2012 10:18 PM

Re: OnStar Problem
Wow - then App World is incorrect too. Good to know.

stevew 08-22-2012 08:08 PM

Re: OnStar Problem
That's so gay...

tsac 08-22-2012 08:14 PM

Re: OnStar Problem

Originally Posted by stevew (Post 1785918)
That's so gay...


daphne 08-22-2012 11:18 PM

Re: OnStar Problem

Originally Posted by tsac (Post 1785919)

That's like saying it's so lame or stupid..

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