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Leahampy 08-17-2012 05:16 PM

Torch stuck in reboot loop
I downloaded an app last night and as soon as it installed my phone started to reboot. Since then it has just been on a reboot loop. The white line gets nearly to the end then a red light comes on and it starts all over again. I have tried a soft re-start: alt shift del a battery pull (loads of times!) I have tried to log on to blackberry desktop manager and resettle whole phone but it tries to connect to the phone every time! I am stuck at what else to do! Can anyone help? Thanks

aiharkness 08-17-2012 06:21 PM

Re: Torch stuck in reboot loop
See if you boot in safe mode. See the following link, if it is still good, or search.

KB17877-How to start a BlackBerry smartphone in Safe Mode

If you can boot in safe mode, delete the app. If the device doesn't restart, do a battery pull. See what happens when the device reboots.

If that doesn't work, see and the article on what to do if BlackBerry is stuck in a rebooting loop.
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