BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General 9800 Series Discussion - Torch (http://www.blackberryforums.com/general-9800-series-discussion-torch/)
-   -   Problems with 9810 startup (http://www.blackberryforums.com/general-9800-series-discussion-torch/261902-problems-9810-startup.html)

imoutoyo 10-11-2012 12:41 PM

Problems with 9810 startup
 
Okay, so I forgot my blackberry torch password, so I had to obviously use all the 10 tries so it rebooted the device. Now that I have, it will turn on and work up until the point where it starts flashing apps when setting up. It's the first thing you see, things zoom into the camera and stuff.

At one point in that, it freezes completely. I've taken the battery out multiple times but it always freezes on that one spot. Help, I use my phone regularly so this is a problem.

aiharkness 10-13-2012 03:29 PM

Re: Problems with 9810 startup
 
I don't know what you mean about flashing apps when setting up, but no matter, you probably only have one possibility for a painless recovery. Hopefully you have a full backup from before you wiped the device. First, remove the microSD media card, if you are using one, and see if it makes a difference. If not, see if you can boot in safe mode. Search if you don't know how to do it. Once in safe mode, do a security wipe and select the option to delete all user installed apps. See if it boots after the wipe. If so, restore your backup and download your apps again.

imoutoyo 10-17-2012 12:18 PM

Re: Problems with 9810 startup
 
Quote:

Originally Posted by aiharkness (Post 1789774)
I don't know what you mean about flashing apps when setting up, but no matter, you probably only have one possibility for a painless recovery. Hopefully you have a full backup from before you wiped the device. First, remove the microSD media card, if you are using one, and see if it makes a difference. If not, see if you can boot in safe mode. Search if you don't know how to do it. Once in safe mode, do a security wipe and select the option to delete all user installed apps. See if it boots after the wipe. If so, restore your backup and download your apps again.

I can't click on anything at all before it freezes. it freezes during torch setup.


All times are GMT -5. The time now is 12:25 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.