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-   -   9800s switch off and reboot after change of carrier (http://www.blackberryforums.com/general-9800-series-discussion-torch/263921-9800s-switch-off-reboot-after-change-carrier.html)

ngllgn 03-29-2013 06:01 AM

9800s switch off and reboot after change of carrier
 
Hi

Both my BB Torch 9800s keep switching off and rebooting since I changed carriers. I changed from Vodafone Es to Movistar (was Telefonica). I have spoken to Movistar support and they cannot offer any suggestions. Can anyone else?

Both 9800s were unlocked officially by Vodafone.

Many thanks in advance.

dc/dc 03-29-2013 08:19 AM

Re: 9800s switch off and reboot after change of carrier
 
What type of SIM card did Movistar give you?

ngllgn 04-01-2013 05:58 AM

Re: 9800s switch off and reboot after change of carrier
 
Hmm. Good question. I will have to ask them this week. I used to have a 64K card with Vodafone Es. Would a 128K SIM card cause this behaviour?

dc/dc 04-01-2013 07:55 AM

Re: 9800s switch off and reboot after change of carrier
 
Quote:

Originally Posted by ngllgn (Post 1801531)
Hmm. Good question. I will have to ask them this week. I used to have a 64K card with Vodafone Es. Would a 128K SIM card cause this behaviour?

Possibly. I would just make sure that Movistar didn't give you one of their cards for LTE.

ngllgn 04-28-2013 09:09 AM

Re: 9800s switch off and reboot after change of carrier
 
The SIM card from Movistar is definitely 128KB. I doubt that it is LTE as Spain is well behind the crowd on 4G.

dc/dc 04-28-2013 09:43 AM

Re: 9800s switch off and reboot after change of carrier
 
It very easily could cause that behaviour. I would see if you can get a 64k.


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