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Old 03-29-2013, 06:01 AM   #1 (permalink)
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Default 9800s switch off and reboot after change of carrier

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Hi

Both my BB Torch 9800s keep switching off and rebooting since I changed carriers. I changed from Vodafone Es to Movistar (was Telefonica). I have spoken to Movistar support and they cannot offer any suggestions. Can anyone else?

Both 9800s were unlocked officially by Vodafone.

Many thanks in advance.
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Old 03-29-2013, 08:19 AM   #2 (permalink)
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Default Re: 9800s switch off and reboot after change of carrier

What type of SIM card did Movistar give you?
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Old 04-01-2013, 05:58 AM   #3 (permalink)
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Default Re: 9800s switch off and reboot after change of carrier

Hmm. Good question. I will have to ask them this week. I used to have a 64K card with Vodafone Es. Would a 128K SIM card cause this behaviour?
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Old 04-01-2013, 07:55 AM   #4 (permalink)
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Default Re: 9800s switch off and reboot after change of carrier

Quote:
Originally Posted by ngllgn View Post
Hmm. Good question. I will have to ask them this week. I used to have a 64K card with Vodafone Es. Would a 128K SIM card cause this behaviour?
Possibly. I would just make sure that Movistar didn't give you one of their cards for LTE.
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Old 04-28-2013, 09:09 AM   #5 (permalink)
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Default Re: 9800s switch off and reboot after change of carrier

The SIM card from Movistar is definitely 128KB. I doubt that it is LTE as Spain is well behind the crowd on 4G.
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Old 04-28-2013, 09:43 AM   #6 (permalink)
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Default Re: 9800s switch off and reboot after change of carrier

It very easily could cause that behaviour. I would see if you can get a 64k.
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