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Old 06-08-2013, 11:24 AM   #1 (permalink)
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Default BB 9800 'Error 507' after wiping

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Please help me gurus in the house. I did back-up yesterday because i was planning to reload my phone but i couldn't continue until today. So I wiped the phone without an hitch with BBSAK and only for me to reload already installed OS6 back into the phone that I saw this 'The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator'. Why I'm surprised is that this is not the first time I'm reloading the phone. I don't know maybe I experienced this because i didn't do the back-up today knowing fully well that the one I did yesterday was supposed to work. Please what do you think I should do? The back-up is still intact on my BB back-up document file.
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Old 06-08-2013, 12:02 PM   #2 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

Not backup related.
First thing to try is to delete all copies of "VENDOR.XML" that are on your C: drive and try the reload. If that doesn't work, try these instructions:

Latest OS 9800 v6.0.0.3155 / 6.0.0.747 (All Languages)
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Old 06-08-2013, 12:29 PM   #3 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

Thanks but I've already done this even before you replied me. I went to c:\program files\common files\research in motion\apploader and didn't see any vendor.xml. I was told that is the work of BBSAK: it deletes 'vendor.xml' automatically. More help rendered will be highly appreciated. Thanks in anticipation.
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Old 06-08-2013, 12:44 PM   #4 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

There is likely more than one VENDOR.XML on your C: drive. Search for more please.
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Old 06-08-2013, 12:53 PM   #5 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

oh ok. I'll search it but are you saying to reload an Os is not important someone back up the phone first?
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Old 06-08-2013, 12:57 PM   #6 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

Huh? No, your problem reloading the OS has nothing to do with when you took the backup.
You should always take backups.
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Old 06-08-2013, 01:17 PM   #7 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

I went through the c:\program files\common files
\research in motion\apploader directory again now but couldn't find any vendor.xml. Is there any way to search for this 'vendor' in other file directories.
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Old 06-08-2013, 01:28 PM   #8 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

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Old 06-08-2013, 01:52 PM   #9 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

Use the search bar in the start menu.
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Old 06-08-2013, 02:05 PM   #10 (permalink)
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Default Re: BB 9800 'Error 507' after wiping

It's a hidden file in a hidden folder.

Look here.

C:\Users\*user name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

And make sure that you are NOT hiding any files or folders. Use the Command Prompt to search. Note the location. Navigate to it. Then delete the file.
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