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-   -   voice mail, does not log as incoming call (http://www.blackberryforums.com/general-9800-series-discussion-torch/264628-voice-mail-does-not-log-incoming-call.html)

Johneeo 06-27-2013 07:39 AM

voice mail, does not log as incoming call
 
When someone calls me, I answer. I get the info that it was an incoming call, I get the time, and the phone number.

If someone calls, and does not leave a voice message, I get the same info.

But, if someone calls, and they leave a voice mail message, I get notice that I have a new voice mail. But, I do not get any info on the incoming call log, such as the caller phone number, what time ...... NOTHING.

Anyone else having this problem, any solutions to fixing it?

ZombieBerry 06-27-2013 07:43 AM

Re: voice mail, does not log as incoming call
 
Are you using AT&T's Voicemail viewer? Torch 9800 or 9810?

Johneeo 06-27-2013 07:47 AM

Re: voice mail, does not log as incoming call
 
Quote:

Originally Posted by ZombieBerry (Post 1805149)
Are you using AT&T's Voicemail viewer? Torch 9800 or 9810?

I have AT&T, 9810. Do not know what "Voicemail viewer" is. I just get the notice that I have a new voicemail.

ZombieBerry 06-27-2013 07:56 AM

Re: voice mail, does not log as incoming call
 
View or hide call logs in the Messages application - User Guide - BlackBerry Torch 9810 Smartphone - 7.0

Have the steps in this doc been followed.

Johneeo 06-27-2013 08:03 AM

Re: voice mail, does not log as incoming call
 
Have the steps in this doc been followed.[/quote]

I have:

Call Logs
Show these call log types in message list:
ALL CALLS

ZombieBerry 06-27-2013 08:10 AM

Re: voice mail, does not log as incoming call
 
Short of pulling your battery to maybe correct the issue, I don't see anything that could be causing this. It may be time to call AT&T.

Your missed call should be directly under the VM notification


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