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Old 06-27-2013, 08:39 AM   #1 (permalink)
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Default voice mail, does not log as incoming call

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When someone calls me, I answer. I get the info that it was an incoming call, I get the time, and the phone number.

If someone calls, and does not leave a voice message, I get the same info.

But, if someone calls, and they leave a voice mail message, I get notice that I have a new voice mail. But, I do not get any info on the incoming call log, such as the caller phone number, what time ...... NOTHING.

Anyone else having this problem, any solutions to fixing it?
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Old 06-27-2013, 08:43 AM   #2 (permalink)
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Default Re: voice mail, does not log as incoming call

Are you using AT&T's Voicemail viewer? Torch 9800 or 9810?
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Old 06-27-2013, 08:47 AM   #3 (permalink)
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Default Re: voice mail, does not log as incoming call

Quote:
Originally Posted by ZombieBerry View Post
Are you using AT&T's Voicemail viewer? Torch 9800 or 9810?
I have AT&T, 9810. Do not know what "Voicemail viewer" is. I just get the notice that I have a new voicemail.
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Old 06-27-2013, 08:56 AM   #4 (permalink)
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Default Re: voice mail, does not log as incoming call

View or hide call logs in the Messages application - User Guide - BlackBerry Torch 9810 Smartphone - 7.0

Have the steps in this doc been followed.
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Old 06-27-2013, 09:03 AM   #5 (permalink)
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Default Re: voice mail, does not log as incoming call

Have the steps in this doc been followed.[/quote]

I have:

Call Logs
Show these call log types in message list:
ALL CALLS
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Old 06-27-2013, 09:10 AM   #6 (permalink)
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Default Re: voice mail, does not log as incoming call

Short of pulling your battery to maybe correct the issue, I don't see anything that could be causing this. It may be time to call AT&T.

Your missed call should be directly under the VM notification
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