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Old 11-23-2014, 03:32 AM   #1 (permalink)
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Default can not get app world on Torch 9850

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Last night husband's Torch 9850 suddenly became a brick. I was able to reload the OS, and all seemed to be well until I was going to reinstall the couple of app world items he had. Open app world and it said it had to be udated to be used. I clicked on the "upgrade" choice. It goes to a blackberry page which says the software on that page is not available, "Software not found". I've tried emailing a link from the BB web site to his phone, same thing, software not available. I've tried going to the page using the web browser that shows a download choice on my computer. Nope. The knowledge articles on the BB web site deal with a missing icon. The icon is there, it's fine, but I can not get the darned BB app world on this phone. I'm not finding anything like this on the forum either. What is going on with this? I've even wiped the phone a put a different version of the OS on it, no joy. Still can't get BB app world.
Any help appreciated.
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Old 11-23-2014, 06:35 PM   #2 (permalink)
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Default Re: can not get app world on Torch 9850

The 9850 has add some issues with various pre loaded applications and Appworld may be one.
Lets try a removal of the application and new reload.

1) Check and, if installed, remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so

2) Do a Battery-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld
Download BlackBerry App World

Again, if it requests to reboot, do so.

4) Do another Battery-Pull reboot

Good Luck
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Last edited by tsac : 11-23-2014 at 06:36 PM.
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