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-   -   Unable to create BIS account, bb9900 full of errors.. (http://www.blackberryforums.com/general-9900-series-discussion-bold-touch/253262-unable-create-bis-account-bb9900-full-errors.html)

laloola 09-09-2011 07:47 PM

Unable to create BIS account, bb9900 full of errors..
 
greetings

i would like to share my impression so far about blackberry products, and i need a help..
and please forgive my English :?

i used to be buy only Nokia phones, i really liked my E71/N900.
but right now i do have a shop, and a website with 4000 member, so i need a slim device with heavy security, so i ended up buying playbook and bb9900 bold.
the playbook is awesome by all means ! (y)

but bb9900 is a nightmare ! :cry:
i believe RIM released a faulty OS to some 9900 devices.

3 days i've been working so hard to fix my bb9900 problems.
i even done security wipe to fix Blackberry ID login issue
after that i plugged my device to my desktop software, it shows there is a new update, so i ended up downloading it and the result was error 507 my phone wont boot, i managed to restore it to factory default.
headache!

right now my 9900 working fine, except the most important part which is Email.

so here's my problem:
am trying to create an email
wataniya.blackberry.com (my carrier)
whenever i try to create a BIS account i get this error: Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.

i used my device and try to create an BIS account, i got the same error.
searched all the web for any solution.

and the solutions from blackberry's wont work in bb9900 :(
such as KB14380 / KB14378
taken from KB14378
Click the Setup Wizard or E-mail Settings icon.
Press the Menu key and click Create User Name.


in bb9900 its called email accounts, and when i press the menu buttom inside i cant create user name.

i did contact my phone provider, they did confirm about BIS is active on my phone, but they had no idea about why am getting this error, they did mention that many bb9900 users facing the same problem.

according to blackberry website, they said ur getting this error because ur device on Automatic login, So is there a way to stop automatic login ?
or is there a way to create a BIS account from my bb9900
and for the love of god there is none 3rd party app as Email Client in app world.

thanks in advanced ^ - ^

Motorcycle Mama 09-09-2011 08:00 PM

Re: Unable to create BIS account, bb9900 full of errors..
 
Did you create a BlackBerry ID and log in on the device with that?

laloola 09-09-2011 08:06 PM

Re: Unable to create BIS account, bb9900 full of errors..
 
Quote:

Originally Posted by Motorcycle Mama (Post 1743398)
Did you create a BlackBerry ID and log in on the device with that?

to be honest i did create blackberry ID from my playbook first.
when i bought bb9900 i used my same blackberry ID that i made in my playbook.

i'm able to log in bbm service / app world as well.
and i did delete and register my service book again.

its just when i create a BIS account i get this error: Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service

Motorcycle Mama 09-09-2011 08:18 PM

Re: Unable to create BIS account, bb9900 full of errors..
 
Are you getting that error when you go to the Email Setup Application on the device?

laloola 09-09-2011 08:42 PM

Re: Unable to create BIS account, bb9900 full of errors..
 
inside email setup, i can setup yahoo/gmail they work just fine.
but i want to setup my own email.

so when i chose Other email, i cant create a new one.
because i have to make a BIS account first, and assign my email setting from there

i did mess around in all email setting and check all option inside, i cant find a way to create BIS account from bb9900

by the way, my gf bb is an old module i did enter her mail setting she is able to create BIS account and everything from her mobile unlike bb9900.

Wolf_Dreams 09-10-2011 12:44 AM

Quote:

Originally Posted by laloola (Post 1743407)
inside email setup, i can setup yahoo/gmail they work just fine.
but i want to setup my own email.

so when i chose Other email, i cant create a new one.
because i have to make a BIS account first, and assign my email setting from there

i did mess around in all email setting and check all option inside, i cant find a way to create BIS account from bb9900

by the way, my gf bb is an old module i did enter her mail setting she is able to create BIS account and everything from her mobile unlike bb9900.

Try calling your Carriers BB tech support department and ask them to do a "network reboot" for your phone.

If that doesn't work, search this forum for the latest OS leak and install it.

Newer OS versions usually have issues like this fixed. Carriers take up to 6 months before they release the very same leaked RIM OS versions that you can find listed in this forum. If the newest version you find is a leak, then you won't have to delete the Vendor.xml after the OS package has been installed to your computer.
Posted via BlackBerryForums.com Mobile

rambo47 09-10-2011 08:14 AM

Re: Unable to create BIS account, bb9900 full of errors..
 
You have to call Wataniya first and have a BlackBerry data plan added to your account.

Once it's active on your account you will be able to create email accounts from within the Setup app on your BlackBerry.


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