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Old 09-13-2011, 11:03 PM   #1 (permalink)
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Default Cannot attach network file

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I have a Bold 9930 on Verizon attached to my BES Express server.
I am able to view files shared on my network but the 'send' option isn't available.

I have activated my account on both a Verizon Curve 9330 and an AT&T Torch, and on both of these devices I have the ability to send network files as an attachment.

There are no policies enforced through the BES.

There is no encryption on the device.

I have tried with multiple Bolds, using multiple user accounts and I do not get the option to send a network file.

I have factory restored the device and enterprise activated many times to no avail.

Any ideas?
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Old 09-14-2011, 12:48 AM   #2 (permalink)
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Default Re: Cannot attach network file

Sounds like it's not getting its service books from the BES. Have you tried to resend the service books and IT policy? If you did a device switch, that could be the root of the issue as well...

There IS a policy enforced through the BES, at least the default policy if you haven't told the BES to enforce another policy to your device.
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Old 09-14-2011, 10:50 PM   #3 (permalink)
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Default Re: Cannot attach network file

I have tried resending the service book, but no luck.

Any other ideas?
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