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Old 09-27-2011, 04:20 PM   #1 (permalink)
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Default Space Before Signature

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Well, a search has turned up nothing that seems to work, so here's the situation: I have added several e-mail accounts to my 9930 via the device setup options (I can't access the Verizon BIS portal as it tells me I have to use my device to manage e-mail accounts... an OS 7 thing I assume). Anyway, I have added a signature, but when I test it, the signature is jammed up against the last line of the e-mail.

I add a space and then a return to the first line of the signature, but the device immediately strips out the space and the return when I save changes. There doesn't seem to be anything I can do to add a single line between the last line of the e-mail and the first line of the signature.

Well, obviously I could add a return at the end when I am composing an e-mail, but I'm looking for the automated solution, please.

Anyone?
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Old 09-27-2011, 04:46 PM   #2 (permalink)
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Default Re: Space Before Signature

My 9000 does what you're describing as well with OS v5.x. Maybe a possible alternative is to use hyphens instead of spaces like:

Quote:
---------
Sent via BlackBerry
EDIT: Just realized the hyphens got stripped after sending the first test message... Strange.
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Last edited by devnull : 09-27-2011 at 05:19 PM.
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Old 09-27-2011, 06:05 PM   #3 (permalink)
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Default Re: Space Before Signature

I created my signatures via the BIS page at Sprint. Leaving a blank line at the beginning made a space for me. Maybe it's a Verizon thing?
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Old 09-27-2011, 06:27 PM   #4 (permalink)
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Default Re: Space Before Signature

Might be. I can't even access the web portal for Verizon to change my BIS e-mail settings.
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Old 09-27-2011, 06:35 PM   #5 (permalink)
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Default Re: Space Before Signature

Quote:
Originally Posted by devnull View Post
EDIT: Just realized the hyphens got stripped after sending the first test message... Strange.
Odd. I added dashes and they stuck. So, looks like dashes will do the trick. Thanks.
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Old 09-27-2011, 08:54 PM   #6 (permalink)
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Default Re: Space Before Signature

I can access the Verizon BIS page just fine, don't think it is a Verizon or OS 7 problem.
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Old 09-28-2011, 05:29 AM   #7 (permalink)
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Default Re: Space Before Signature

Hm... what is the URL that you use? When I go to https://bis.na.blackberry.com/html?brand=vzw and try and create a new account (I'm a new Verizon customer), after entering my device details I am told that I can not access the web portal and need to manage e-mail accounts directly on my device.
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Old 09-28-2011, 08:04 AM   #8 (permalink)
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Default Re: Space Before Signature

Yeah that is the same page that I am going to and it works fine, I am not sure why it won't do it for you. Can you log into that page with your Blackberry ID info you already set up on the device?
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Old 09-28-2011, 08:20 AM   #9 (permalink)
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Default Re: Space Before Signature

Nope. Create a new account = must use device. Login with BBID = Wrong username/password.

*shrug*
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Old 09-28-2011, 09:46 AM   #10 (permalink)
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Default Re: Space Before Signature

Mine did that for the second device I received it wouldn't let me create a new account or the Verizon rep. He forced it to go through by using their Admin tool they have access to, so sadly you might have to give them a call if you want access via web.
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Old 09-28-2011, 10:56 AM   #11 (permalink)
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Default Re: Space Before Signature

Interesting. I appreciate the tip.
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Old 09-29-2011, 08:29 PM   #12 (permalink)
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Default Re: Space Before Signature

I can't access T-Mobile BIS web portal either.... I get the same message telling me to use the device...
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Old 09-30-2011, 09:24 AM   #13 (permalink)
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Default Re: Space Before Signature

Still works on Sprint.

https://sprint.blackberry.com/html?brand=sprint

Is everyone going their carrier's version of this site?
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Old 09-30-2011, 09:27 AM   #14 (permalink)
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Default Re: Space Before Signature

Yep. Works for some and not for others.
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Old 09-30-2011, 09:39 AM   #15 (permalink)
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Default Re: Space Before Signature

Quote:
Originally Posted by ifonline View Post
Yep. Works for some and not for others.
I guess they only let the cool kids play on the BIS site.
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Old 09-30-2011, 09:42 AM   #16 (permalink)
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Default Re: Space Before Signature

Yeah. Why can't I be on the cool team?

*sigh*
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Old 09-30-2011, 10:06 AM   #17 (permalink)
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Default Re: Space Before Signature

Hm... the mystery deepens. I just requested my password be sent to me via the Verizon BIS page, and it was. Well, more specifically, I received a message. However, the message was sent to UNKNOWN e-mail address, and the message indicated that my password is:

Nothing. Very odd.
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Old 09-30-2011, 10:35 AM   #18 (permalink)
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Default Re: Space Before Signature

I'm on the phone with Verizon now. On a side note, this is the second support call I have made to Verizon in as many days. Perhaps I'm just lucky, but the customer service is significantly better than what I get with AT&T. World of difference in attitude, wait time, etc. Impressive.
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Old 09-30-2011, 11:24 AM   #19 (permalink)
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Default Re: Space Before Signature

But with AT&T, you can use the BIS website from a PC. Just sayin....
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Old 09-30-2011, 11:29 AM   #20 (permalink)
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Default Re: Space Before Signature

True. True.

Verizon got it all worked out, and I now have access to the Verizon BIS portal. The rep indicated that an account was there, but it was corrupt. No idea why. On a side note, the whole space before the signature issue has also been resolved now that my BIS account has been reset.

All is right with the world once again. And I'm part of the cool kids group! Yay!
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