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Old 11-15-2011, 12:18 AM   #1 (permalink)
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Default Network Problem with the Montana 9930

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Hi guys, I need some advice on the problem that i encounter with my 9930 Montana.

Im currently on 7.0.0.362 and my wife's montana is at 7.0.0.374. we experience the same problem. We are on GSM network, not CDMA.

1. Blackberry network can be identified with the BB logo beside the 3G, or capital letters of GPRS/EDGE while in 2G mode. What our problem is that the BB sign beside the 3G sometimes disappear by itself and same thing also with the capital GPRS/EDGE become small gprs/edge or even just showing GSM...this caused blackberry service to stop working. I tried calling my service provider and asking them about this problem, according to them there is no problem with their network. and fair enough, i never encounter this problem with my previous blackberry device on the same network.

2. While on wifi, sometimes the BB logo beside the wifi also disappeared.

3. Experiencing clock (thinking) for about 30 seconds. This occurs very frequently, especially after making phone call. Tried to do a battery pull everyday, it only helps abit. if i didnt do battery pull for 2 days or more, the thinking clock happen more.

4. Mine n my wife's montana sometimes restart by itself...

I don't know what should i do..since the OS upgrade is so slow....

Tried to reinstall os, but its just didnt solve the problem.

Any help from you guys, will be very much appreciated.

Cheers
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Old 11-15-2011, 04:21 PM   #2 (permalink)
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Default Re: Network Problem with the Montana 9930

If your Bold(s) is/are under warranty, I would suggest dropping by a carrier retail outlet or corporate store to ask about an exchange. Have you contacted your carrier or the store where you bought them?
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Old 11-17-2011, 03:56 AM   #3 (permalink)
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Default Re: Network Problem with the Montana 9930

Quote:
Originally Posted by ZombieBerry View Post
If your Bold(s) is/are under warranty, I would suggest dropping by a carrier retail outlet or corporate store to ask about an exchange. Have you contacted your carrier or the store where you bought them?
I just changed my wife's montana today. I will see how it goes with the new handset. Hope all is good....
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