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Old 11-19-2011, 11:31 AM   #1 (permalink)
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Default BB Bold 9900 Issue With BB ID

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Hi all

Sincere apologies if this has been posted earlier or elsewhere on the site.

Basic problem is that I cannot sign into my BB ID to verify it/access AppWorld. The error message I get is as follows:

"Unable to login to your BlackBerry ID account"

And the little shield with red asterisk stays in the top bar of the handset as if it indicates you have an email/update of an app etc and is getting very bothersome.

Blackberry has this half baked solution I have tried which does nothing at all and there is no date for when this will be rectified, if ever?!

KB28212-"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

But aside from a full wipe/restore (which I have not yet done), does anyone know how this can be remedied?

Warm regards in advance.

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Old 11-19-2011, 12:01 PM   #2 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Did you try steps 1 and 2 in the referenced KB?
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Old 11-19-2011, 03:22 PM   #3 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by Dubdub View Post
Did you try steps 1 and 2 in the referenced KB?
Indeed I did but to no avail unfortunately.
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Old 11-19-2011, 03:42 PM   #4 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Are you able to login using a PC ?
If yes, update your account using the PC, then, again try to login using the handheld.

Also: I once had the same problem, but it turned out it was my fault.I did not register my appworld account with the same email adresss I use on the device. I did reset the appworld preferences, and after that the application used my real email address for the login, which of course was not possible, and I simply did not read the email address at the login prompt.
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Old 11-20-2011, 05:58 AM   #5 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by nobody7290 View Post
Are you able to login using a PC ?
If yes, update your account using the PC, then, again try to login using the handheld.
I can access my account online with no problem. What do I need to look for to verify my ID since thats the issue.

I cant seem to find that feature/option. Any help would be great
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Old 11-20-2011, 06:22 AM   #6 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Dont know it that helps:
1. make a reset of the appworld cache:
KB24714-How to clear the BlackBerry App World cache

2. again try to login into appworld, and, initiate the lost password recovery procedure (even, if you know your password).

Not, that I am sure if that will work, but, if you have not tried it, do it, because this is still better then a device reset.
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Old 11-20-2011, 06:23 AM   #7 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Be sure that you are not confusing the BlackBerry ID login information with the BIS login information you may have created in the past. They are not the same thing.
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Old 11-20-2011, 06:35 AM   #8 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by nobody7290 View Post
Dont know it that helps:
1. make a reset of the appworld cache:
KB24714-How to clear the BlackBerry App World cache

2. again try to login into appworld, and, initiate the lost password recovery procedure (even, if you know your password).

Not, that I am sure if that will work, but, if you have not tried it, do it, because this is still better then a device reset.
No success.


Quote:
Originally Posted by Motorcycle Mama View Post
Be sure that you are not confusing the BlackBerry ID login information with the BIS login information you may have created in the past. They are not the same thing.
No Sir, am definitely not confusing them.
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Old 11-20-2011, 07:48 AM   #9 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

hmhm,
try to reinstall the appworld application ?
or delete it from the BB and reinstall.
OTA download link should be:
Download BlackBerry App World
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Old 11-20-2011, 08:06 AM   #10 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by nobody7290 View Post
hmhm,
try to reinstall the appworld application ?
or delete it from the BB and reinstall.
OTA download link should be:
Download BlackBerry App World
Gonna give that a go now and will report back
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Old 11-20-2011, 08:29 AM   #11 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by nobody7290 View Post
hmhm,
try to reinstall the appworld application ?
or delete it from the BB and reinstall.
OTA download link should be:
Download BlackBerry App World
No joy
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Old 11-20-2011, 08:33 AM   #12 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Sad.
Last random guess:
creat a new dummy blackberry ID using the blackberry. Does that work ?
If yes, maybe then your original id might also be ok ?
Posted via BlackBerryForums.com Mobile
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Old 11-20-2011, 10:04 AM   #13 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by nobody7290 View Post
Sad.
Last random guess:
creat a new dummy blackberry ID using the blackberry. Does that work ?
If yes, maybe then your original id might also be ok ?
Posted via BlackBerryForums.com Mobile
That was what I tried after the KB solution failed so alas that doesnt work either.
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Old 11-20-2011, 11:45 AM   #14 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Strange.
Because not all Blackberry 9900 are affected by this bug (mine worked immediately), and then the rather mysterious workaround by removing and inserting the SIM.
Looks more like a problem with the carrier.

Another guess:
delete all your service books, then reregister the BB and send all service books using the carriers Web-Portal. Wait until the servicebook reappear.

If you have a WiFi at your home, maybe try to boot the BB without the SIM, and use WiFi only.

Or, delete all service books, then, try a SIM from a different provider which also is Blackberry-Service enabled.
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Old 11-21-2011, 03:39 AM   #15 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by nobody7290 View Post
Strange.
Because not all Blackberry 9900 are affected by this bug (mine worked immediately), and then the rather mysterious workaround by removing and inserting the SIM.
Looks more like a problem with the carrier.

Another guess:
delete all your service books, then reregister the BB and send all service books using the carriers Web-Portal. Wait until the servicebook reappear.

If you have a WiFi at your home, maybe try to boot the BB without the SIM, and use WiFi only.

Or, delete all service books, then, try a SIM from a different provider which also is Blackberry-Service enabled.
Its not the carrier since another of my colleagues with a Curve 9300 is having the exact same problems (on different network I should add).

Gonna try updating with new software found in this thread here and see if that helps, although cant d-load as the RIM site is showing its offline for maintenance.

And if that doesnt work, then a wipe will be the final stage, short of taking it back to the store and getting a replacement.
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Old 11-21-2011, 01:09 PM   #16 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Ended up doing a fresh software install using the link in the above post of mine.

Seems to have rid the error message for now. Just lost my apps but thats not a biggie.

Everything else seems fine. Now!

Appreciate all the help/guidance provided - far more responsive and helpful than customer services at Blackberry/RIM.
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Old 12-14-2011, 10:39 AM   #17 (permalink)
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Smile Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by HAPPYTREE View Post
Ended up doing a fresh software install using the link in the above post of mine.

Seems to have rid the error message for now. Just lost my apps but thats not a biggie.

Everything else seems fine. Now!

Appreciate all the help/guidance provided - far more responsive and helpful than customer services at Blackberry/RIM.

Complete the following steps:

Note: These steps are only valid with devices that use a SIM card.


Remove the battery cover and battery, then remove the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear.
Enter in BlackBerry ID username and password, then click Sign In.
Remove the battery cover and battery, then reinsert the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear once more.
Enter in the BlackBerry ID username and password, then click Sign In.

Then
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Old 12-14-2011, 02:05 PM   #18 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by glatech View Post
Complete the following steps:

Note: These steps are only valid with devices that use a SIM card.


Remove the battery cover and battery, then remove the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear.
Enter in BlackBerry ID username and password, then click Sign In.
Remove the battery cover and battery, then reinsert the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear once more.
Enter in the BlackBerry ID username and password, then click Sign In.

Then
I did that before but it didnt solve anything.

As mentioned above, I installed the newest operating software and its been fine ever since.
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Old 01-02-2012, 07:19 AM   #19 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

THIS ONE WORKS!!! Great and thanks!!!
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Old 01-02-2012, 07:20 AM   #20 (permalink)
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Default Re: BB Bold 9900 Issue With BB ID

Quote:
Originally Posted by glatech View Post
Complete the following steps:

Note: These steps are only valid with devices that use a SIM card.


Remove the battery cover and battery, then remove the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear.
Enter in BlackBerry ID username and password, then click Sign In.
Remove the battery cover and battery, then reinsert the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear once more.
Enter in the BlackBerry ID username and password, then click Sign In.

Then
THIS ONE WORKS!!!
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