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-   -   Cannot update Blackberry, update is greyed out (http://www.blackberryforums.com/general-9900-series-discussion-bold-touch/257119-cannot-update-blackberry-update-greyed-out.html)

aniwon 01-20-2012 07:31 AM

Cannot update Blackberry, update is greyed out
 
Hi guys,

I cannot update my Blackberry, it reads "update available" but I can't do anything to update the device, any ideas?

Also my device is very slow and it seems always to be on load.

Thx in advance for any help!

Motorcycle Mama 01-20-2012 06:46 PM

Re: Cannot update Blackberry, update is greyed out
 
What/where does it read "update available"?

Are you on a BES or a BIS?

mayfox 01-28-2012 10:14 AM

Re: Cannot update Blackberry, update is greyed out
 
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.

NJBlackBerry 01-28-2012 10:16 AM

Re: Cannot update Blackberry, update is greyed out
 
What are you talking about?

"Disregard any notice for OS upgrade as it maybe incompatible with your unit."

Stop it now.

stevew 01-28-2012 01:39 PM

Re: Cannot update Blackberry, update is greyed out
 
Quote:

Originally Posted by mayfox (Post 1765314)
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.

Are you on crack or something...do you make this up as you go along??

yahjoogooleh 01-28-2012 03:00 PM

Quote:

Originally Posted by mayfox (Post 1765314)
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.

This made me pee a little :).
Posted via BlackBerryForums.com Mobile

NJBlackBerry 01-28-2012 04:46 PM

Re: Cannot update Blackberry, update is greyed out
 
Oh boy..


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