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Old 01-20-2012, 06:31 AM   #1 (permalink)
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Unhappy Cannot update Blackberry, update is greyed out

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Hi guys,

I cannot update my Blackberry, it reads "update available" but I can't do anything to update the device, any ideas?

Also my device is very slow and it seems always to be on load.

Thx in advance for any help!
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Old 01-20-2012, 05:46 PM   #2 (permalink)
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Default Re: Cannot update Blackberry, update is greyed out

What/where does it read "update available"?

Are you on a BES or a BIS?
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Old 01-28-2012, 09:14 AM   #3 (permalink)
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Default Re: Cannot update Blackberry, update is greyed out

use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.
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Old 01-28-2012, 09:16 AM   #4 (permalink)
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Default Re: Cannot update Blackberry, update is greyed out

What are you talking about?

"Disregard any notice for OS upgrade as it maybe incompatible with your unit."

Stop it now.
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Old 01-28-2012, 12:39 PM   #5 (permalink)
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Default Re: Cannot update Blackberry, update is greyed out

Quote:
Originally Posted by mayfox View Post
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.
Are you on crack or something...do you make this up as you go along??
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At least 17+ different BB's since 1999 -- too many to list...
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Old 01-28-2012, 02:00 PM   #6 (permalink)
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Default

Quote:
Originally Posted by mayfox View Post
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.
This made me pee a little .
Posted via BlackBerryForums.com Mobile
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Old 01-28-2012, 03:46 PM   #7 (permalink)
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Default Re: Cannot update Blackberry, update is greyed out

Oh boy..
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