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Old 01-26-2012, 03:40 PM   #1 (permalink)
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Default unable to open attachments/ VZW 7.1

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I was able to open all attachements (PDF, Word) on my VZW Bold (newest) in Ver 7.0. Now with 7.1, I can't open any attachments. Not sure if it's coincidental. I want to downgrade to 7.0 but it's nowhere to be found.

Do I need to ck something in "Docs To Go"? Attachment line shows, pdf logo shows and the clock to the right of the attachment shows but never opens.

Any suggestions? Thanks

Last edited by KenU : 01-26-2012 at 03:58 PM.
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Old 01-26-2012, 05:15 PM   #2 (permalink)
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Default Re: unable to open attachments/ VZW 7.1

What BB are you really using? Your profile says 8830. You posted in the 9700 section. Neither of those devices run OS 7.1.

Please update your profile to show the current model number. Then someone might have an answer.
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Old 01-28-2012, 11:13 AM   #3 (permalink)
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Default Re: unable to open attachments/ VZW 7.1

Moved to the 9900 section. Appears the OP has a 9930.
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Old 01-30-2012, 01:02 PM   #4 (permalink)
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Default Re: unable to open attachments/ VZW 7.1

I haven't had any problems with 7.1 viewing any attachments (I have both bes and bis accounts). Is it a corporate (bes) accountthat you are having problems with?

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Last edited by netb0y : 01-30-2012 at 01:03 PM.
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Old 01-30-2012, 06:55 PM   #5 (permalink)
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Default Re: unable to open attachments/ VZW 7.1

Nor I - and I've had every 7.1 OS out there...on BES and BIS. Downgrading won't help, but a full wipe /restore would probably solve the problem.
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Old 01-30-2012, 09:09 PM   #6 (permalink)
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Default Re: unable to open attachments/ VZW 7.1

the BB only will show valid pdf files. Documents to Go may help.

KB26882-Adobe Acrobat Reader on the BlackBerry PlayBook does not display contents of some PDF files 0 2012010233
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