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Old 02-27-2012, 01:01 PM   #1 (permalink)
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Default Bold is a flashlight!

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Hi All...

Need some help please!!!

The LCD screen on my wife's blackberry bold 9900, just 5 months old, appears to have fried. When powered on, the lcd screen is on super makes a great flashlight. It wasn't dropped, didn't get wet, nothing. It was sitting on the table beside her working fine one second, then not working the next. We tried doing a battery pull, leaving it out for 5 minutes, but it still is just the screen is still super bright. The phone itself does work as you can hear messages coming in and it rings when just can't see the screen!

We went to our vendor where we bought it, MTS. They verified no water damage, and they would replace it with a new one, however, they would need to send the damaged one in for repair, and they would require our credit card number. If the problem was deemed to be user fault, they would charge our credit card $500.00 for a new explanations, nothing. We declined that offer, as there is no way we are going to provide our credit card number to just charge without getting some idea as to what was wrong with the phone, especially when we have not damaged it and it is under warranty.

In the meantime, MTS have sent us a curve as replacement. We would really like to get a new bold, or this one repaired at least. I could replace the LCD screen, or at least take it apart to see if the cable has come loose, etc, but it is still under warranty...

Is this normal process when these phone break, especially during warranty period?
Old 02-27-2012, 08:23 PM   #2 (permalink)
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Default Re: Bold is a flashlight!

Unless it's really damaged I would try to reload the OS.. Nothing to lose by trying.
download new OS and DM also.

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Old 02-27-2012, 11:23 PM   #3 (permalink)
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Default Re: Bold is a flashlight!

I'd also bet it just needs an OS reload as well...
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Old 03-09-2012, 01:48 PM   #4 (permalink)
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Default Re: Bold is a flashlight!

thanks for the suggestions!!! reloaded os as per instructions but problem still persists...does seem like a hardware issue with the lcd screen.

i was more concerned about how we were handled by our seems to me that a phone with no water damage and no physical damage, and still covered under warranty, should be replaced by the vendor who sold us the device...maybe i am mistaken. Is it normal warranty process of all vendors to replace the device with new and then send the old device in with credit card information to charge us?
Old 03-09-2012, 05:35 PM   #5 (permalink)
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Default Re: Bold is a flashlight!

All white screen, no error message? OS reload and still same thing? ... KB30280-BlackBerry smartphone displays a blank white screen

I see your side wrt vendor, but I'm aware in general of that procedure from what I've read on the forums. Not saying I agree with it; just I doubt you are being treated different.
- Ira

Last edited by aiharkness : 03-09-2012 at 05:37 PM.
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