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-   -   9930 Screen goes dark immediately on phone calls (http://www.blackberryforums.com/general-9900-series-discussion-bold-touch/258887-9930-screen-goes-dark-immediately-phone-calls.html)

voyager9355 04-09-2012 10:01 AM

9930 Screen goes dark immediately on phone calls
 
Good morning all,

I have a 9930 user reporting that anytime he makes or receives a call on his phone, the backlight goes out immediately, and no keypress will bring it back. I've never run into this one before. Is there a phone setting somewhere I don't know about? To the best of my knowledge, the device functions normally in all other aspects.

OS 7.0.0.254

Thanks in advance!

OnlyGODSanExpert 04-09-2012 10:56 AM

Re: 9930 Screen goes dark immediately on phone calls
 
Howdy.

I don't "think" your issues can be resolved by a setting on the actual device. Check out this document- btsc.webapps.blackberry.com/btsc/KB28451.... ALSO

It has been my personal opinion with the OS 7 devices... software reloads and updates can correct the majority of these "BUGGED" issues.

stevew 04-09-2012 12:09 PM

Re: 9930 Screen goes dark immediately on phone calls
 
I have heard about this issue before and have also heard that in some cases, a device OS wipe and reload has alleviated the issue.

voyager9355 04-09-2012 05:23 PM

Re: 9930 Screen goes dark immediately on phone calls
 
Thanks folks, I figured a reload might fix it...it's just not my favorite thing to do with remote users...<sigh>
Thank goodness for remote control.

Have a great day :)


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