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Old 04-09-2012, 09:01 AM   #1 (permalink)
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Default 9930 Screen goes dark immediately on phone calls

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Good morning all,

I have a 9930 user reporting that anytime he makes or receives a call on his phone, the backlight goes out immediately, and no keypress will bring it back. I've never run into this one before. Is there a phone setting somewhere I don't know about? To the best of my knowledge, the device functions normally in all other aspects.

OS 7.0.0.254

Thanks in advance!
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Old 04-09-2012, 09:56 AM   #2 (permalink)
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Default Re: 9930 Screen goes dark immediately on phone calls

Howdy.

I don't "think" your issues can be resolved by a setting on the actual device. Check out this document- btsc.webapps.blackberry.com/btsc/KB28451.... ALSO

It has been my personal opinion with the OS 7 devices... software reloads and updates can correct the majority of these "BUGGED" issues.
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Old 04-09-2012, 11:09 AM   #3 (permalink)
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Default Re: 9930 Screen goes dark immediately on phone calls

I have heard about this issue before and have also heard that in some cases, a device OS wipe and reload has alleviated the issue.
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Old 04-09-2012, 04:23 PM   #4 (permalink)
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Default Re: 9930 Screen goes dark immediately on phone calls

Thanks folks, I figured a reload might fix it...it's just not my favorite thing to do with remote users...<sigh>
Thank goodness for remote control.

Have a great day
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