BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-15-2012, 05:48 PM   #1 (permalink)
New Member
 
Join Date: May 2012
Model: 9900
PIN: N/A
Carrier: att
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default internet service deactivated or suspended

Please Login to Remove!

Hi. I have a corporatly owned BB 9900, just delivered. Replacing my 9700. IT transfered all my settings, including my personal email accoung (gmail). When I tried to access it, I realized it was not active. So I went to setup, then Email. I noticed it had 2 accounts setup. When I clicked the first time it asked for my bb account login, which I had setup on my old 9700. It accepted the info, then told me I was suspended or deactivated. Since this is a corporate phone, IT doesn't support gmail (though not forbidden) and ATT won't talk to me. Now, anytime I try to acess the email setup, I get that message. Can I delete the account and start over? Ideas? Thanks!
Posted via BlackBerryForums.com Mobile
Offline  
Old 05-15-2012, 09:28 PM   #2 (permalink)
Thumbs Must Hurt
 
bimmerdriver's Avatar
 
Join Date: Jan 2007
Location: Vancouver, Canada
Model: NONE
Carrier: Bell Mobility
Posts: 153
Post Thanks: 8
Thanked 1 Time in 1 Post
Default Re: internet service deactivated or suspended

Quote:
Originally Posted by rickai View Post
Hi. I have a corporatly owned BB 9900, just delivered. Replacing my 9700. IT transfered all my settings, including my personal email accoung (gmail). When I tried to access it, I realized it was not active. So I went to setup, then Email. I noticed it had 2 accounts setup. When I clicked the first time it asked for my bb account login, which I had setup on my old 9700. It accepted the info, then told me I was suspended or deactivated. Since this is a corporate phone, IT doesn't support gmail (though not forbidden) and ATT won't talk to me. Now, anytime I try to acess the email setup, I get that message. Can I delete the account and start over? Ideas? Thanks!
Posted via BlackBerryForums.com Mobile
You didn't say why AT&T won't talk to you. If it's because you are not authorized, talk to the account adminstrator in your company (the person who pays the bill and is authorized to make changes to the account) and have them call AT&T. If you had the ability to access gmail on your phone previously, then it's probably an oversight that it's not possible now. Either that or there is a problem, in which case you still need to be authorized to call for support.
__________________
Samsung Galaxy S5
Offline  
Old 05-15-2012, 10:30 PM   #3 (permalink)
New Member
 
Join Date: May 2012
Model: 9900
PIN: N/A
Carrier: att
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You have obviously never worked in corporate america. Our help desk is in India. When I sent them a ticket they misunderstood and entered that I wanted to delete an app.

I have no idea who pays the bill. ATT tried calling an authorized person but no answer. My company probably has 15k BBs globally. There is literally noone internally to help me.
Posted via BlackBerryForums.com Mobile
Offline  
Old 05-15-2012, 11:00 PM   #4 (permalink)
Thumbs Must Hurt
 
bimmerdriver's Avatar
 
Join Date: Jan 2007
Location: Vancouver, Canada
Model: NONE
Carrier: Bell Mobility
Posts: 153
Post Thanks: 8
Thanked 1 Time in 1 Post
Default Re: internet service deactivated or suspended

Quote:
Originally Posted by rickai View Post
You have obviously never worked in corporate america. Our help desk is in India. When I sent them a ticket they misunderstood and entered that I wanted to delete an app.

I have no idea who pays the bill. ATT tried calling an authorized person but no answer. My company probably has 15k BBs globally. There is literally noone internally to help me.
Posted via BlackBerryForums.com Mobile
Well, that sucks. It sounds like a rip-off from dilbert. I guess you have three choices. 1) Track down whomever in your company has authority over the account and explain the problem. If AT&T tried to call the authorized person, maybe they will give you the name. 2) Grovel to AT&T, but you probably tried that already. 3) Give up.
__________________
Samsung Galaxy S5
Offline  
Old 05-16-2012, 01:27 AM   #5 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: internet service deactivated or suspended

...or option 4....

1) Take your Bold - put it in your hand
2) Gently place it on hard ground (street)
3) Get your vehicle
4) Run the Bold over many times until it appears to be completely flattened and broken
5) Go back home pour a good stiff drink just and call it a day!

That's going to give you much more satisfaction than options 1-3...because it sounds like no one there will help you...and option 4 will just feel good!!!
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 05-16-2012, 08:18 AM   #6 (permalink)
New Member
 
Join Date: May 2012
Model: 9900
PIN: N/A
Carrier: att
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: internet service deactivated or suspended

Awesome! It is like Dilbert!
Posted via BlackBerryForums.com Mobile
Offline  
Old 05-19-2012, 10:31 PM   #7 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: internet service deactivated or suspended

LOL...just trying to make light of a bad situation --
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: internet service deactivated or suspended
Thread Thread Starter Forum Replies Last Post
Can't use the internet, book service has no entries either host routing table colddesire BlackBerry Help 13 03-30-2012 08:48 AM
BES server that was configured at another site seems to require that site to work mannyp BES Admin Corner 7 07-05-2007 09:48 PM
The Hosted BES FAQ - Cheap BES/MDS - Wireless Outlook sync! Mark Rejhon BlackBerry Network 81 03-29-2007 06:29 AM
BlackBerry Internet Service v2.2 Release Notes d_fisher BlackBerry Network 24 02-09-2007 08:07 PM
BlackBerry Internet Service changes? rsun BlackBerry Network 10 10-06-2005 09:57 PM





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.