Originally Posted by ROV
Hi there. - First post - Neebie
I'm working offshore and our only means of communication is via wifi. My phone was working fine but due to the crap battery life I decided to upgrade the software from 6 to 7. Now, after installing the upgraded version _ OS 7.0 Bundle 2406 (18.104.22.1685), my Blackberry internet service and BES doesn't want to connect - keeps showing "Activation request failed. A service connection is unavailable". My browser is working fine and I can run whatsup etc.
Can someone please advise what shme can do.
Are you an ROV operator? Just wondering...
You probably would have been better off upgrading to a newer OS than 22.214.171.1245, which wasn't exactly stellar for battery life or stability. Did you do the OS upgrade OTA or using desktop manager? If you were using desktop manager, you might want to download OS 7.1 and install it.
Did you try pulling the battery and forcing your phone to do a hard reset? If not, try that and see if the activation request restarts on its own.
Do you have decent mobile phone service? I'm not sure if a BES activation will work over wifi with no mobile phone service. It sounds like for some reason, you aren't getting a good enough data connection for the BES to synchronize.
If a battery pull doesn't get it going, you might want to try sending a request to the BES administrator for a new activation. They will send you a code, which you will enter into the enterprise activation app. If you haven't done this before, be patient. It's slow as heck and it often appears to hang for long periods of time. If you can get the activation to start, let it go. It could take upwards of an hour.
If you're looking for improved battery life, you should upgrade to a recent version of 7.1, such as .391, but you will need to install it using DM after deleting the vendor files.