BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-13-2012, 09:56 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Preroll's Avatar
 
Join Date: Nov 2008
Model: 9930
OS: 7.0.0.254
PIN: N/A
Carrier: Verizon
Posts: 422
Post Thanks: 0
Thanked 6 Times in 5 Posts
Question BB9930 - Messages Automatically Deleting w/IMAP Account Only

Please Login to Remove!

Had some trouble with a previous IMAP account with my ISP. They had to reset the account and after that point, I'm having some funky issues with it RE: the 9930. When I receive an email, it will remain on the device. However, when I download the same messages of the server with an email client (such as Outlook), the emails are automatically deleted off of the 9930. This does not happen with any of the POP3 accounts but it is happening with the IMAP account (never did before). Obviously this is a BIS setup and I'm wondering if there is a way to keep the messages on the phone even though I have deleted them off the server. The options for each email account (POP3 & IMAP) are all set to the same parameters on the 9930.

Any suggestions?

Thanks.
Offline  
Old 06-13-2012, 07:37 PM   #2 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: BB9930 - Messages Automatically Deleting w/IMAP Account Only

I think the issue lies with the IMAP setting in Outlook. I believe you can configure Outlook to either delete message at the server, or leave them upon download to Outlook. The option isn't configurable through the BIS client. I use Gmail and don't have this issue, so I'm not sure why you have it. Gmail for Outlook IS IMAP.
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 06-15-2012, 03:45 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Preroll's Avatar
 
Join Date: Nov 2008
Model: 9930
OS: 7.0.0.254
PIN: N/A
Carrier: Verizon
Posts: 422
Post Thanks: 0
Thanked 6 Times in 5 Posts
Default Re: BB9930 - Messages Automatically Deleting w/IMAP Account Only

Quote:
Originally Posted by stevew View Post
I think the issue lies with the IMAP setting in Outlook. I believe you can configure Outlook to either delete message at the server, or leave them upon download to Outlook. The option isn't configurable through the BIS client. I use Gmail and don't have this issue, so I'm not sure why you have it. Gmail for Outlook IS IMAP.
Yeah...I'll check the setting in Outlook but I remember in the past leaving messages on the phone and then downloading them off the server with Outlook at a later time and of course the messages would still remain on the phone as well as the email client. I can't imagine the BB polling the ISP's server to see if it's gone and then automatically remove it from the phone when no longer on the ISP server. Strange...but all starting happening when the ISP re-initiated this email account so something changed in the background.

-Thanks.
Offline  
Old 06-26-2012, 10:57 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Preroll's Avatar
 
Join Date: Nov 2008
Model: 9930
OS: 7.0.0.254
PIN: N/A
Carrier: Verizon
Posts: 422
Post Thanks: 0
Thanked 6 Times in 5 Posts
Default Re: BB9930 - Messages Automatically Deleting w/IMAP Account Only

This problem still exists for me. Obviously, something was change by my ISP. So, in order to prevent 'read emails' from being deleted on the BB AFTER downloading them from the server with Outlook, I'm wondering if I need to either a) turn Wireless Reconciliation off or b) go to Synchronization Options and uncheck Deleted Items. The email server is an IMAP server (not POP3). Frustrating...!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BB9930 - Messages Automatically Deleting w/IMAP Account Only
Thread Thread Starter Forum Replies Last Post
bug while deleting several emails at once (all messages seem to disappear) bluejae General 9700 Series Discussion - Bold 2 12 05-12-2011 11:37 AM
screen layout-today(current) need2no General 9700 Series Discussion - Bold 2 1 11-29-2010 07:52 PM
Blackberry keeps deleting messages unexpectedly losfreddy General BlackBerry Discussion 13 11-09-2008 08:27 PM
8703e guide techman1 BlackBerry Guides 3 09-28-2006 09:24 AM
Quick help deleting messages using BWC. ToddziLLa General BlackBerry Discussion 7 03-22-2005 01:45 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.