BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-08-2012, 07:26 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Desktop Manager & Back Up

Please Login to Remove!

Hi All

Appreciate any help here.

I have noticed that when I back up my device, it takes HOURS. And mean like 8-9 hours to back up!

Never used to do this before. I have the latest DTM installed and am running OS 7.1.0.205 on my Bold 9900.

Appreciate any assistance that would allow me to get back up times to the hour or less that they used to be!

Also, I do NOT back up my media card etc, I do that separately so I know its not that that is causing the lengthy back up times.

Thank you in advance to all respondents.
Offline  
Old 12-10-2012, 07:18 PM   #2 (permalink)
CrackBerry Addict
 
Howard S.'s Avatar
 
Join Date: Apr 2008
Location: Blue Bell, PA
Model: 9900
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 551
Post Thanks: 12
Thanked 17 Times in 17 Posts
Default Re: Desktop Manager & Back Up

When I think of backup times I think more in half-minutes than hours. Sounds very strange. Does it do the same thing with BB Protect?
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-11-2012, 11:59 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by Howard S. View Post
When I think of backup times I think more in half-minutes than hours. Sounds very strange. Does it do the same thing with BB Protect?
Posted via BlackBerryForums.com Mobile
Howard

Thanks for your reply.

It works find with BBProtect, less that 5 mins in fact.

Any other suggestions??
Offline  
Old 12-11-2012, 11:28 PM   #4 (permalink)
CrackBerry Addict
 
Howard S.'s Avatar
 
Join Date: Apr 2008
Location: Blue Bell, PA
Model: 9900
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 551
Post Thanks: 12
Thanked 17 Times in 17 Posts
Default Re: Desktop Manager & Back Up

Sounds like you have a lot of contacts. Are you also backing up email/texts? Do you keep a lot of them (old ones) on your phone?
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-12-2012, 02:02 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by Howard S. View Post
Sounds like you have a lot of contacts. Are you also backing up email/texts? Do you keep a lot of them (old ones) on your phone?
Posted via BlackBerryForums.com Mobile
Yes I do have a lot and also keep a lot of the emails, but less so SMS (texts).

I aim to sit down this weekend and trim my email inboxes for their content and then give it a try. I'll report back on Sat/Sun and see if that changes things. I'm very appreciative of your assistance.
Offline  
Old 12-16-2012, 04:04 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Practically removed everything off the phone and even disabled back up of the media card.

No change.
Offline  
Old 12-16-2012, 09:34 PM   #7 (permalink)
CrackBerry Addict
 
Howard S.'s Avatar
 
Join Date: Apr 2008
Location: Blue Bell, PA
Model: 9900
OS: 7.1.0.714
PIN: N/A
Carrier: AT&T
Posts: 551
Post Thanks: 12
Thanked 17 Times in 17 Posts
Default Re: Desktop Manager & Back Up

At this point I would try wiping your phone, reloading with the latest OS and see if this doesn't clear up your problem. Of course you would need to backup everything first, including your third party apps.
__________________
Howard
Offline  
Old 12-17-2012, 09:56 AM   #8 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: Desktop Manager & Back Up

Another thing to consider is something might be wrong with thing related to USB.

Cable
USB port on PC
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 12-17-2012, 01:08 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by Howard S. View Post
At this point I would try wiping your phone, reloading with the latest OS and see if this doesn't clear up your problem. Of course you would need to backup everything first, including your third party apps.
Yes I will try that this weekend. What is the latest OS for the 9900 at the moment? Sorry if this has been asked before.

Quote:
Originally Posted by devnull View Post
Another thing to consider is something might be wrong with thing related to USB.

Cable
USB port on PC
I thought that too, but it works fine with a variety of devices.
Offline  
Old 12-18-2012, 04:43 PM   #10 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by HAPPYTREE View Post
I thought that too, but it works fine with a variety of devices.
I had a cable that worked fine on an 8310 but wouldn't work worth a crap on a 9000. Just something to keep in mind.
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 12-19-2012, 11:13 AM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

I have used three NEW BlackBerry USB cables and the result is unchanged.

The green bar during the back up process gets almost to the end and seems to "hang" on:

"Backing up Smart Card Options 1 of 1 Record"

Its just doesnt complete that part of the process.

Thoughts?
Offline  
Old 12-19-2012, 12:04 PM   #12 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by HAPPYTREE View Post
I have used three NEW BlackBerry USB cables and the result is unchanged.

The green bar during the back up process gets almost to the end and seems to "hang" on:

"Backing up Smart Card Options 1 of 1 Record"

Its just doesnt complete that part of the process.

Thoughts?
Now that is a bit different than just being slow. So it's hanging on a particular step in the process.

KB29522-"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 12-19-2012, 12:25 PM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by devnull View Post
Fantastic!

I'll give this a whirl later
Offline  
Old 12-19-2012, 01:56 PM   #14 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

All works perfectly now. Thanks Devnull, really appreciate your help!

Admin/Mods, feel free to lock this thread now as the issue has been resolved.
Offline  
Old 12-19-2012, 05:41 PM   #15 (permalink)
New Member
 
Join Date: Dec 2012
Model: 8900
PIN: N/A
Carrier: family mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Hi, I dont know where to post this and so I guess I will post here and hope for some help. I just bought a used blackberry 8900 and it wont let me set up email. It wants me to activate something called enterprise server.

I put in my email and a password but it says it is not the correct pin number. I do not understand what it wants and how do I fix this?
I hope someone can help me with this.

Thanks so much, Jamie
Offline  
Old 12-20-2012, 12:17 PM   #16 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: Desktop Manager & Back Up

Just done a back up today using the workaround provided.

Works fine.

However, there is a new message now saying that two items were not backed up - BBM Conversations and BBM Contacts.

Any ideas why this is happening? I've done nothing different from yesterday, when , it seemed all was working as it should have.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Desktop Manager & Back Up
Thread Thread Starter Forum Replies Last Post
Folder redirection not found desktop manager bundy BES Admin Corner 2 07-06-2012 02:49 PM
Desktop Manager will not back up phone! EdmondEP BlackBerry Help 4 07-16-2011 09:11 AM
Desktop Manager recognizes device but doesn't connect josimar General 9000 Series Discussion - Bold 2 11-19-2009 03:48 PM
Using your 8100 Pearl for UNLIMITED Web Access SanFrancisco General 8100 Series Discussion - Pearl 262 10-17-2009 04:45 PM
PC hangs at "Applying Computer Settings" after installing Desktop Manager 4.6+ PFloyd General BlackBerry Discussion 12 10-15-2009 01:29 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.