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jfgblackberry 12-09-2012 07:25 PM

Lost internet and email connectivity
I bought a new Blackberry 9900 Bold 3 weeks ago. It worked fine for two weeks. It stopped connecting to the internet several days ago. Now, it will not transmit nor receive emails. The functionality of the trackpad started to be problematic about the same time as I lost connectivity to the internet; can no longer move down the screen with the trackpad. Any ideas or thoughts? I would really appreciate any help.

Motorcycle Mama 12-09-2012 07:36 PM

Re: Lost internet and email connectivity
Do you have a an active BlackBerry Data Plan?
Have you done a battery pull?
Have you resent your Service Books?
Have you contacted your carrier to see if there is a tower problem in your area?

As to the trackpad, if the device is new and if the trackpad isn't working properly (and hasn't been damaged physically or by moisture), you should get a replacement.

jfgblackberry 12-09-2012 08:50 PM

Re: Lost internet and email connectivity
Thanks much for your reply. I do have an active plan with AT&T. It is not a tower problem as the issues do not correct when I travel to other parts of town/to different towers. I will do a battery pull now, as you suggest. I do not know the meaning of Service Books - I will try now to learn what that means. I will get the trackpad issue addressed under warranty.

jfgblackberry 12-09-2012 09:02 PM

Re: Lost internet and email connectivity
I did the battery pull and now I have connectivity to the internet and the trackpad seems to be working properly. Thanks so much for the tip on the battery pull. Now, my email connectivity is still not working. I still need to see about your comment about resetting sevice books.

jfgblackberry 12-09-2012 10:32 PM

Re: Lost internet and email connectivity
The problem with my email connectivity has been solved. AT&T Customer Svc. was able to help me fix it in about 2 minutes. The problem with loss of email connectivity was due to the fact that I had changed my pass word on my Gmail account and I did not know that I had to go into the Email Options and reset the email pass word there too. Thanks very much for the help.

fourstringfuror 12-12-2012 12:35 PM

Re: Lost internet and email connectivity
Thanks for following up for others to see.

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