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-   General 9900 Series Discussion - Bold Touch (http://www.blackberryforums.com/general-9900-series-discussion-bold-touch/)
-   -   9900 Bold account problems (http://www.blackberryforums.com/general-9900-series-discussion-bold-touch/262752-9900-bold-account-problems.html)

jasof 12-11-2012 03:26 AM

9900 Bold account problems
 
Hey guys,

So i have had this for quite some times now, and the amount of times i already resetted my password is just to damn much to even mention, i tried to login soooooo many times over the last few months in the BB app store, because in order to download an app i need to log in. And i know 1000% sure i am suing the right username and password, because on the official BB id login site i can login just fine. But within my phone its either wrong password or ''Unable to login to your BB ID account''

Anyone know a solution to this?

bisleri 12-11-2012 04:45 AM

Re: 9900 Bold account problems
 
BlackBerry ID account to become out of sync.
Update to the latest available release of the BlackBerry Device Software.
Perform a hard reset by removing and reinserting the battery into the BlackBerry smartphone.
Remove the battery cover and battery, then remove the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear.
Enter in the BlackBerry ID username and password the BlackBerry smartphone was setup with before the issue occurred, then click Sign In. An error is received, continue to the next step as there is no data connectivity.
Remove the battery cover and battery, then reinsert the SIM card.
Place the battery back in the BlackBerry smartphone and allow it to boot up.
The BlackBerry ID login screen should appear once more. Enter in the BlackBerry ID username and password, then click Sign In. If the BlackBerry ID screen does not show upon boot up, navigate to Options > Device > BlackBerry ID and enter in the current BlackBerry ID credentials.

jasof 12-11-2012 07:37 AM

Re: 9900 Bold account problems
 
Diddent work man, i followed your guide till the very last detail...

dc/dc 12-11-2012 07:53 AM

Re: 9900 Bold account problems
 
Quote:

Originally Posted by jasof (Post 1793732)
Diddent work man, i followed your guide till the very last detail...

I wouldn't have suggested listening to Bisleri.

jasof 12-11-2012 09:18 AM

Re: 9900 Bold account problems
 
Quote:

Originally Posted by dc/dc (Post 1793735)
I wouldn't have suggested listening to Bisleri.

Got anything better? Im all ears at this point.

dc/dc 12-11-2012 02:29 PM

Re: 9900 Bold account problems
 
Quote:

Originally Posted by jasof (Post 1793742)
Got anything better? Im all ears at this point.

Have you wiped the phone to factory defaults? Re-installed App World?

jasof 12-13-2012 04:29 AM

Re: 9900 Bold account problems
 
No i havent, got a small guide on this :)?

fourstringfuror 12-13-2012 11:37 AM

Re: 9900 Bold account problems
 
Please search the forums for information about performing a wipe.


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