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jamiguel77 12-13-2012 06:48 PM

Double Contacts
 
Hi, all.

i have 5000 contacts in my Outlook

With Desktop Manager i am Sync my Blackbery, with next rule:

Microsoft Outollok Replace all contacts on BB.

Now i have 5000 contacts in my BB device.

Note: also i have Synchronized these 5000 contacts with my gmail account.

after 2,3 hours my contacts was double.

i see 1 contact and at the top say: [email address], enter to other contact and see at the top [email address]

Not know why, my question is how to stop the @hotmail contacts? how to delete?

Thanks

jamiguel77 12-13-2012 07:11 PM

Re: Double Contacts
 
i go -> Contacts -Z Options

at the bottom

List of contacts:

[email address]
[email address]

how to delete or hide the [email address]

why arribe this email: [email address]

where configure: [email address]

???

i only want the contacts of: [email address]

thanks

jamiguel77 12-13-2012 07:15 PM

Re: Double Contacts
 
other thing.

i go to email accounts.

Edit: [email address]

Syncronization options, here i see contacts, but is UNCHECKED.

strange.... strange...

Egnubo 12-14-2012 09:01 AM

Re: Double Contacts
 
You have not said what device you have and whether BIS or BES. I will make two posts with possible solutions. Take the one that fits your problem.

This is the first post.



Applicable To

The article applies to customers with hosted Exchange, and BES services.
Prerequisites

Active BES, and Exchange Email services, see Add Hosted Services at support.exchangemailhosting.com.

Summary
This article will detail how to remove duplicate contacts..
Configuration StepsThe steps listed here are designed to be preformed sequentially, as a methodology to eliminate the problem. Any step has the potential to resolve the problem.


1. Erase the contacts on the BlackBerry to re-download from the Exchange server.

On the Blackberry, open the contacts and go to your options. (Menu -> Options)
Simply type: rset
The device will prompt you to delete the local list and re-populate from the server, choose yes.

The contacts should start to download and populate in the phone anew.

2. If the double contact issues still persists remove the BES or Desktop [CICAL] service books, and only that service book, by following these steps:

1. On the start screen of the phone (sometimes reached after hitting the BlackBerry button), select Options.


2. Press Advanced Options.

3. Select Advanced System Settings.

4. Scroll to, and select Service Book.

5. Find and select the Service Book that will be deleted.

6. Press the Menu key.

7. Select and delete the following:

Desktop [CICAL]


8. Send an email to [email address] specifying the organization name, and user name of the BES account that needs service books resent.




3. Send an email to [email address] if there are further contact issues.

Egnubo 12-14-2012 09:02 AM

Re: Double Contacts
 
This is the second post.

On the Blackberry, open the contacts and go to your options.
(Menu -> Options)

Simply type: rset

The device will prompt you to delete the local list and re-populate from the server, choose yes.

(Probably a good idea to make a backup of the contacts on the server)

After a few minutes the device downloaded the contacts again and the duplicates were gone!

jamiguel77 12-14-2012 10:59 AM

Re: Double Contacts
 
Espectacular answer...... (i used the second answer, BIS)...

RSET RSET


thankssssssssssss


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