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-   -   Lost Default Ringtones (http://www.blackberryforums.com/general-9900-series-discussion-bold-touch/263578-lost-default-ringtones.html)

heavymen 02-23-2013 08:18 AM

Lost Default Ringtones
 
Hello All,

I just lost all the ringtones on my 9930. A BBM message came in, and I just noticed I didnt hear the usual tone. I checked the phone and all the default ring tones were gone. The only tones left were "all alerts", all voice notes", "all music".

Anyone know how to fix this?

Any help will be greatly appreciated.

Thanks.

Howard S. 02-23-2013 10:32 PM

Re: Lost Default Ringtones
 
Have you tried a battery pull? Did you install any new apps recently? What OS are you currently using?

heavymen 02-24-2013 09:14 AM

Re: Lost Default Ringtones
 
Quote:

Originally Posted by Howard S. (Post 1799600)
Have you tried a battery pull? Did you install any new apps recently? What OS are you currently using?


Yes, I pulled the battery several times. I haven't installed any new apps either. The latest app I installed was BlackBerry Traffic, and that was over 2 weeks ago.

I am running OS 7.1

Thanks.

Howard S. 02-26-2013 10:51 AM

Re: Lost Default Ringtones
 
I'd recommend reinstalling your OS (the latest if you don't already use it). You may also want to wipe the phone before installing the OS. Make sure all your data is backed up.

handokotw 03-09-2013 04:44 AM

Re: Lost Default Ringtones
 
Quote:

Originally Posted by Howard S. (Post 1799740)
I'd recommend reinstalling your OS (the latest if you don't already use it). You may also want to wipe the phone before installing the OS. Make sure all your data is backed up.

I've reinstalled my OS 7.1.. but still the problem persists.. is there any other way to solve this problem ? thanks...

dc/dc 03-11-2013 08:20 AM

Re: Lost Default Ringtones
 
Quote:

Originally Posted by handokotw (Post 1800389)
I've reinstalled my OS 7.1.. but still the problem persists.. is there any other way to solve this problem ? thanks...

Buy a new device.

heavymen 03-11-2013 02:44 PM

Re: Lost Default Ringtones
 
I re-installed the OS (7.1 build 2123) via desktop manager, and it resolved the issue for me.

Howard S. 03-24-2013 10:05 PM

Re: Lost Default Ringtones
 
Glad to hear you got it fixed.
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