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Old 02-23-2013, 08:18 AM   #1 (permalink)
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Default Lost Default Ringtones

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Hello All,

I just lost all the ringtones on my 9930. A BBM message came in, and I just noticed I didnt hear the usual tone. I checked the phone and all the default ring tones were gone. The only tones left were "all alerts", all voice notes", "all music".

Anyone know how to fix this?

Any help will be greatly appreciated.

Thanks.

Last edited by heavymen : 02-23-2013 at 08:23 AM.
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Old 02-23-2013, 10:32 PM   #2 (permalink)
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Default Re: Lost Default Ringtones

Have you tried a battery pull? Did you install any new apps recently? What OS are you currently using?
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Old 02-24-2013, 09:14 AM   #3 (permalink)
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Default Re: Lost Default Ringtones

Quote:
Originally Posted by Howard S. View Post
Have you tried a battery pull? Did you install any new apps recently? What OS are you currently using?

Yes, I pulled the battery several times. I haven't installed any new apps either. The latest app I installed was BlackBerry Traffic, and that was over 2 weeks ago.

I am running OS 7.1

Thanks.
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Old 02-26-2013, 10:51 AM   #4 (permalink)
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Default Re: Lost Default Ringtones

I'd recommend reinstalling your OS (the latest if you don't already use it). You may also want to wipe the phone before installing the OS. Make sure all your data is backed up.
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Old 03-09-2013, 04:44 AM   #5 (permalink)
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Default Re: Lost Default Ringtones

Quote:
Originally Posted by Howard S. View Post
I'd recommend reinstalling your OS (the latest if you don't already use it). You may also want to wipe the phone before installing the OS. Make sure all your data is backed up.
I've reinstalled my OS 7.1.. but still the problem persists.. is there any other way to solve this problem ? thanks...
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Old 03-11-2013, 08:20 AM   #6 (permalink)
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Default Re: Lost Default Ringtones

Quote:
Originally Posted by handokotw View Post
I've reinstalled my OS 7.1.. but still the problem persists.. is there any other way to solve this problem ? thanks...
Buy a new device.
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Old 03-11-2013, 02:44 PM   #7 (permalink)
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Default Re: Lost Default Ringtones

I re-installed the OS (7.1 build 2123) via desktop manager, and it resolved the issue for me.

Last edited by heavymen : 03-11-2013 at 02:46 PM.
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Old 03-24-2013, 10:05 PM   #8 (permalink)
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Default Re: Lost Default Ringtones

Glad to hear you got it fixed.
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