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Cutsdean 06-21-2013 09:11 AM

Touch Screen Problems
I have had a Blackberry 9900 bold for over 12 months now and had this problem from new. The touchscreen works fine in doors, but outside the screen is unusable as the cursor moves randomly.

At first i thought that it was wind operating the touchscreen but it happens even when there is no wind. Particularly in sunny conditions.

I have upgraded the phones software to Ver 7.1 bundle 2061 but this has had no effect.

The phone is a company phone and if I return it I will get a cheap second hand replacement and therefore I want to fix it myself if possible

Any ideas will be welcome



mnbvczxc 06-28-2013 12:58 AM

Re: Touch Screen Problems
First of all I know this thread is a little stale but here goes. The problem could be just a loose connect with the cabling between the boards in your phone. If you've got the guts you could strip your phone down and re-seat the connectors. There are really only a few but it sounds like a digitizer problem or a keyboard problem to me. Either way, if you have a good pair of eyes and steady fingers then go over to Youtube and look for a video about bold 9900 disassemble or something like that and if you feel comfortable with doing the job then just buy a Torx T5 screwdriver from Radio Shack and go for it. The great thing is that since it's not your own personal phone you've got far less to loose if something goes wrong than most of us ;-)

PS, I don't suppose you've spilled water or food on it or had it in the rain or dropped it fairly hard at any point recently? If so then there could be bigger problems.


Cutsdean 07-13-2013 05:43 PM

Re: Touch Screen Problems
Thanks for the suggestion I will get one of our service engineers to have go at it and we will see what happens

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