BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 05-09-2016, 10:11 AM   #1 (permalink)
New Member
 
Join Date: May 2016
Model: 8382
PIN: N/A
Carrier: TMobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Classic Deletes All My Email And Calls Log

Please Login to Remove!

Anyone help me with his really infuruating problem? I have a new Classic, about 2 months old. I bought this one to replace my previous Classic which grew a mind of it's own in that it would at random, delete not one but the whole batch of emails on that account. It would also delete contacts I had recently entered and a host of other non related issues. I downloaded and installed 'new' software from BB twice before I gave it up as a bad job.
Now the new one is starting on the same path. Four email accounts, all full of emails mysteriously disappeared this morning. The accounts are there but the emails have vanished and empty screens appear for them.
The call log, also full of past calls and voicemaisl, also disappeared as well.
Utterly blank.
I've been into settings, messed with synch intervals etc which is what I did on the other phone but otherwise cant find anything that says' delete the lot without warning'.
I've been loyal to BB for years but even I'm beginning to wonder if I'm backing a dead horse?
Can anyone help please? Much appreciated.
Offline  
Old 05-09-2016, 12:26 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,409
Post Thanks: 76
Thanked 785 Times in 755 Posts
Default Re: Classic Deletes All My Email And Calls Log

Is you phone a company phone? does anyone have access to your email accounts?
If no to these then it may be the HIB is being used wrong. You can delete massages and phone calls from the HUB and generally one at a time unless you use "select more" action..

Also it ay be the sync is causing this. it is possible the sync direction will delete stuff.
Make sure your clear on the sync your using , direction and where.

If this is a company phone, it is possible for the admin to delete info "wipe" data.

The other thing may be an App causing this. Try deleting any you added then wait for a few days and see if it helps. If it does add them back one at a time and work for a while to see if the problem comes back. If one causes this you have your answer.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 05-10-2016, 06:40 AM   #3 (permalink)
New Member
 
Join Date: May 2016
Model: 8382
PIN: N/A
Carrier: TMobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Classic Deletes All My Email And Calls Log

Quote:
Originally Posted by tsac View Post
Is you phone a company phone? does anyone have access to your email accounts?
If no to these then it may be the HIB is being used wrong. You can delete massages and phone calls from the HUB and generally one at a time unless you use "select more" action..

Also it ay be the sync is causing this. it is possible the sync direction will delete stuff.
Make sure your clear on the sync your using , direction and where.

If this is a company phone, it is possible for the admin to delete info "wipe" data.

The other thing may be an App causing this. Try deleting any you added then wait for a few days and see if it helps. If it does add them back one at a time and work for a while to see if the problem comes back. If one causes this you have your answer.
Thanks for your reply. My phone isn't a company one and is totally private, bought from BB a few weeks ago. Not sure how to alter synch settingsto stop this random delete thing but when I go into each email account, I see 'synch interval (set at 5 mins) and synch timeframe (set at 90 days). This does vary between my business account and my Google accounts. I see from other posts that similar problems have been attributed to having GMail on the phone? With the previous phone I deleted and added accounts yet the mass deletion still activated totally at random. Sometimes next day, sometimes next month. There was never any set pattern or repeated action that would cause it. So far this has only happened once so far with the new phone but I want to nip this in the bud before it becomes as bad as the previous one. I travel a lot and really rely on my BB as my mobile communications platform. Thanks
Offline  
Old 05-10-2016, 07:35 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,409
Post Thanks: 76
Thanked 785 Times in 755 Posts
Default Re: Classic Deletes All My Email And Calls Log

It sound like the Sync setting may be causing this issue. Blackberry offers limited details on the issue in the support section but this link may offer some information.
You might try setting the sync limits differently to see what happens.
Also make sure the setting are what you think they are. Example, the 90 day is actually 90 days.

I will keep looking for more info.


Guide to the BlackBerry Hub for Android
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Classic Deletes All My Email And Calls Log
Thread Thread Starter Forum Replies Last Post
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 02:08 PM
Missed Calls showing in Email Log - How to Fix on Curve???? jennandmacie General BlackBerry Discussion 1 11-20-2008 11:35 PM
Email log shows phone calls? jmobbs General 8300 Series Discussion - Curve 2 09-21-2007 09:49 PM
Call Log logging calls that never happened frankko General 8300 Series Discussion - Curve 0 08-03-2007 07:56 PM
Help! Log blackberry phone calls into our db $4000 Curtisannev Developer Forum 2 03-31-2006 10:45 AM

Vintage Authorized Apple Computer sign banner flag
$60.0
Vintage  Authorized  Apple    Computer   sign   banner   flag pictureGenuine WESCO N6K universal joint cross 2.475" unknown appl. vintage driveline
$15.99
Genuine WESCO N6K universal joint cross 2.475Vintage Letterpress Print Type Ornament Apple for Teacher Adcut
$12.5
Vintage Letterpress Print Type Ornament Apple for Teacher Adcut pictureVintage Letterpress Print Type Ornament "An Apple A Day Bugs The A.M.A." Adcut
$12.5
Vintage Letterpress Print Type Ornament Vintage Letterpress Print Type Ornament Apple Missing One Bite Adcut
$9.5
Vintage Letterpress Print Type Ornament Apple Missing One Bite Adcut picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.