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Old 10-18-2007, 10:00 AM   #1 (permalink)
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Default "Sequence was entered" password error

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We have a user on our BES who wiped his device by entering 5 wrong passwords. Once the wipe completed, it asked for a new password but no matter what he enters, he gets the error : Invalid password, sequence was entered.

The policy on his device (through our BES) enforces 8+ characters and at least 1 number, but he was entering (or claiming he was) his name (8 characters) and 1 number or different numbers and it continued to give the same error. Any ideas?
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Old 10-18-2007, 12:22 PM   #2 (permalink)
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I've seen this error when my users were being lazy and entering qqqq and a number and character.
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Old 10-18-2007, 12:53 PM   #3 (permalink)
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Check do seei if you have anything in IT policy for Forbidden Passwords.
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Old 10-18-2007, 01:18 PM   #4 (permalink)
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Hmmm, no forbidden passwords.

Apparrently, the user was just typing david123 or david234 or davidson1 and none of that worked, so I had him type blackberry0 and it worked fine. Not sure what the issue was.

Maybe it was just type to replace the user and press any key.
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