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Old 10-18-2007, 11:55 AM   #1 (permalink)
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I have a user who received a Blackberry to replace his cell phone. Brilliant guy that he is, he went into the personal email icon and set up his Gmail account before it was added to the BES. I had him wipe the Blackberry but he is still receiving all of his gmail. How do we go about getting rid of the gmail access as it violates our company policy?

I'm great with enterprise email but when it comes to personal email I'm clueless.
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Old 10-18-2007, 11:56 AM   #2 (permalink)
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What's the OS version on the handheld? If it's 4.2 or higher, you can block BIS messages with an IT policy. You probably need BES 4.1 or higher to do this as well.

If it's lower than 4.2 on the handheld, the only thing you can really do is force BIS replies to go through BES/Desktop email. You won't be able to prevent BIS message delivery to the device.

Also doesn't matter if he set up BIS before or after you configured on BES.
Even after it's configured on BES, the user will still be able to set up BIS by going to their BIS portal for their carrier on the web.
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Old 10-18-2007, 11:56 AM   #3 (permalink)
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He will need to login to the BIS site and delete the email account. Or as a temp fix he can delete the service books related to gmail.

E-
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Old 10-18-2007, 12:05 PM   #4 (permalink)
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Originally Posted by Thatzmister2u View Post
He will need to login to the BIS site and delete the email account. Or as a temp fix he can delete the service books related to gmail.

E-
Which service books are those? I don't think there's access to the BIS site since he didn't go through that and the icon is now missing per our IT policy.
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Old 10-18-2007, 12:05 PM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
What's the OS version on the handheld? If it's 4.2 or higher, you can block BIS messages with an IT policy. You probably need BES 4.1 or higher to do this as well.

If it's lower than 4.2 on the handheld, the only thing you can really do is force BIS replies to go through BES/Desktop email. You won't be able to prevent BIS message delivery to the device.

Also doesn't matter if he set up BIS before or after you configured on BES.
Even after it's configured on BES, the user will still be able to set up BIS by going to their BIS portal for their carrier on the web.
BIS IS disabled via the IT policy. It apparently isn't having any affect on the email delivery. He has a Pearl and did this on Tuesday.
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Old 10-18-2007, 12:29 PM   #6 (permalink)
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Originally Posted by careyana View Post
BIS IS disabled via the IT policy. It apparently isn't having any affect on the email delivery. He has a Pearl and did this on Tuesday.
What do you mean "BIS IS disabled via the IT policy"?
How did you disable it?

The way you prevent BIS messages using IT policy is to adjust the Firewall Block Incoming Messages policy. Did you set that?

Are you sure the Policy was successfully applied to the device?
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Old 10-18-2007, 01:34 PM   #7 (permalink)
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Well, I didn't set up the IT policy but I'll make that change.

I guess I should say the policy (once it is applied) removes icons that are not enterprise related (media net browser, personal email setup, etc).


Now I just await user feedback.

Thank you!
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Old 10-30-2007, 02:27 PM   #8 (permalink)
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I am looking to permanently disable email. Al we want is Intranet and cell phone available but nothing else on an 8520. We do have a BES
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Old 10-30-2007, 04:14 PM   #9 (permalink)
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I am looking to permanently disable email.
Well, that certainly is a unique approach to BlackBerry usage.
I've never seen or heard of anyone getting BlackBerry devices, and a BES, and NOT using email. Interesting.

I don't know that you can actually do this, but I'm curious enough to do some research for you.
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Old 10-30-2007, 04:19 PM   #10 (permalink)
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penguin3107, you may be surprised.

See this:
HOWTO: Use BlackBerry on Generic NON-BlackBerry Data Plan

People who only want SMS and JiveTalk/Opera Mini can work with a $5 Rogers non-BlackBerry plan, instead of a $40 Rogers BlackBerry plan. This practice of using non-BlackBerry plans on consumer BlackBerries starting to get popular in certain non-business circles in certain countries, for excellent QWERTY keyboard texting/chatting/generic 3rd party app data...
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Old 10-30-2007, 04:27 PM   #11 (permalink)
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Quote:
Originally Posted by Mark Rejhon View Post
penguin3107, you may be surprised.

See this:
HOWTO: Use BlackBerry on Generic NON-BlackBerry Data Plan

People who only want SMS and JiveTalk/Opera Mini can work with a $5 Rogers non-BlackBerry plan, instead of a $40 Rogers BlackBerry plan. This practice of using non-BlackBerry plans on consumer BlackBerries starting to get popular in certain non-business circles in certain countries, for excellent QWERTY keyboard texting/chatting/generic 3rd party app data...
I understand the need for some users to be able to use a Blackberry without a BlackBerry Data Plan... but that not exactly appropriate for the question that was asked here.

This user has a BES, and wants to continue to use it for Intranet purposes... meaning they need MDS. BES will absolutely require the BlackBerry Data Plan.
Basically, they want BES without e-mail. This does exist (BES for MDS Services?) but I don't think that's what this user has. They apparently have some type of messaging platform that they wish to disable while keeping MDS enabled.

Unless I misunderstood this users intentions... which is entirely possible...
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Old 10-30-2007, 04:45 PM   #12 (permalink)
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I misunderstood the question regarding "and a BES":
Quote:
Originally Posted by penguin3107
never seen or heard of anyone getting BlackBerry devices, and a BES, and NOT using email
Yes, that would be unusual after all.
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