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Old 10-31-2007, 01:15 PM   #1 (permalink)
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Question Newbie needs help: can I accomplish this (see post) with a Blackberry? Please help.

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Ok, this is probably a silly question for most of you power users. However, I am considering buying a Blackberry and cannot find the answer to my question.

Here's what I want to accomplish:

Contacts, Calendar & Tasks: For this basic PIM information, I want to sync with Outlook on my HOME computer.

e-Mail: For e-mail, I want to sync with Microsoft Exchange on my WORK computer.


Also, when I sync my Blackberry at WORK, I do not want any of my personal PIM information (contacts, calendar and tasks) syncing to that computer. I only want this personal information syncing to my HOME computer.

In other words, I want to completely differentiate between PIM features (all personal) and e-Mail features (all work).


Is this possible and, if so, is it easy to accomplish?

Thanks in advance.
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Old 10-31-2007, 01:39 PM   #2 (permalink)
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Email doesn't sync at all.
You wouldn't ever be connecting your BlackBerry to your WORK computer if all you need it for is messaging.
Email is delivered to your device wirelessly via BIS, BES or Desktop Redirector. The coice you'd make is which of those three transport methods are suitable for your email envorinment. You'd need to check with your company email administrator to dtermine what options you have available to you.

Only PIM functions sync on a BlackBerry. In this case, you'd be syncing with your home computer only.

In short... what you want to do is entirely possible, but dependant on your office email/network environment.
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Old 10-31-2007, 01:41 PM   #3 (permalink)
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I do this ... and to make it more complicated my mail system at work is Domino and at home I connect to Outlook / Exchange.

You need your BES Admin to disable wireless PIM sync for you. After that is setup, you should wipe your device (so you dont get any syncing of what is there already back to your desktop) ... and then reinstall desktop manager and configure it for BIS.
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Old 10-31-2007, 01:49 PM   #4 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Email is delivered to your device wirelessly via BIS, BES or Desktop Redirector. The coice you'd make is which of those three transport methods are suitable for your email envorinment. You'd need to check with your company email administrator to dtermine what options you have available to you.
If I don't have to connect my Blackberry at work, how do I configure it to grab my Exchange e-mail? I thought I had to do that through the Desktop Manager software on my office computer ... at least that's what the AT&T rep told me. Now I'm even more confused.


Quote:
Originally Posted by hdawg View Post
I do this ... and to make it more complicated my mail system at work is Domino and at home I connect to Outlook / Exchange.

You need your BES Admin to disable wireless PIM sync for you. After that is setup, you should wipe your device (so you dont get any syncing of what is there already back to your desktop) ... and then reinstall desktop manager and configure it for BIS.
Is there any way to disable wireless PIM syncing in advance so that nothing ever gets synced to my Blackberry.

Once again, I'm sorry for all these newbie questions. I spent a bunch of time in the AT&T store this weekend asking all these questions and walked out the door more confused than when I walked in.

Thanks for all your help.
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Old 10-31-2007, 01:56 PM   #5 (permalink)
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Quote:
Originally Posted by GadgetGuru72 View Post
If I don't have to connect my Blackberry at work, how do I configure it to grab my Exchange e-mail? I thought I had to do that through the Desktop Manager software on my office computer ... at least that's what the AT&T rep told me. Now I'm even more confused.
Well, the AT&T rep you spoke to doesn't know what the heck they're talking about.
E-mail is only delivered to your device wirelessly. It never syncs via cable, or desktop manager.
You won't need Desktop Manager on your work computer at all.

hdawg laid out the process for you.
Activate the device on your company BES. Disable wireless sync of PIM functions. Install desktop manager on your home computer using the BIS option. COnnect Blackberry to your home computer via USB cable. Sync away. Your mail won't be affected.
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Old 10-31-2007, 01:59 PM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Well, the AT&T rep you spoke to doesn't know what the heck they're talking about.
E-mail is only delivered to your device wirelessly. It never syncs via cable, or desktop manager.
You won't need Desktop Manager on your work computer at all.

hdawg laid out the process for you.
Activate the device on your company BES. Disable wireless sync of PIM functions. Install desktop manager on your home computer using the BIS option. COnnect Blackberry to your home computer via USB cable. Sync away. Your mail won't be affected.
Ok, thanks!
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Old 10-31-2007, 03:23 PM   #7 (permalink)
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Quote:
Originally Posted by GadgetGuru72 View Post
Ok, thanks!
Yes, you can do it this way. Connect to your work's BlackBerry Enterprise Server. This will cause email to be wirelessly synced to the Exchange server (nonstop realtime on-the-fly 24/7 syncing, so we don't really call it "syncing")

If your work does not have a BES, you'll have to ask your admin to forward a copy of your corporate email to your BlackBerry's email address. This would be a cheap 'workaround', only if your company is comfortable with this.

But instead of connecting the USB cable at work, connect at home to sync your PIM dataa.

Optionally, if you want, you can even sync your BlackBerry to both home and work, so you end up having the same Outlook addressbook on both. But if you got some personal, private or incriminating information (i.e. competing employer contact info), you probably don't want to sync your home PIM to your work.
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Old 11-01-2007, 01:46 AM   #8 (permalink)
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Based on these responses and additional research online, I think I finally understand what I need to do.

I would appreciate it if someone could confirm that the following is accurate:

When I get my Blackberry, I should configure my e-mail using Blackberry Internet Service (BIS). This will allow me to get my work e-mail simply by typing in the e-mail address and password. The Blackberry will then bring in that e-mail.

Then, I can install the desktop software on my home computer, allowing me to sync my contacts, calendar and tasks with my Outlook on my home computer.

This setup will ensure that none of my personal information gets synced on my office computer, because: (1) my Blackberry will never be connected to my office computer, and (2) it will not wireless sync because I'm not using BES.

Is that correct?

Thanks!!
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Old 11-01-2007, 02:41 AM   #9 (permalink)
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Sounds like you got it down to the letter. Enjoy your new BB when you get it!!
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Old 11-01-2007, 07:12 AM   #10 (permalink)
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Quote:
Originally Posted by GadgetGuru72 View Post
When I get my Blackberry, I should configure my e-mail using Blackberry Internet Service (BIS). This will allow me to get my work e-mail simply by typing in the e-mail address and password.
Almost.
You need to know what type of BlackBerry email solution your company uses. They likely will not have BIS available for you to use. They probably have BES, in which case you need to activate your corporate email on their BES.
I don't think you've provided us with enough details to determine what your company uses for BlackBerry email.

Quote:
Originally Posted by GadgetGuru72 View Post
Then, I can install the desktop software on my home computer, allowing me to sync my contacts, calendar and tasks with my Outlook on my home computer.
Yes. Just remember to install DM using the Blackberry Internet Service (BIS) option.


Quote:
Originally Posted by GadgetGuru72 View Post
This setup will ensure that none of my personal information gets synced on my office computer, because: (1) my Blackberry will never be connected to my office computer, and (2) it will not wireless sync because I'm not using BES.
(1) Correct.
(2) Dependant on your first question. If you intially set up your BlackBerry on a company BES, you may have to manually disable wireless sync of PIM functions.


You're almost there. We need more info about your work environment to get this nailed down for you.
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Old 11-01-2007, 11:22 AM   #11 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Almost.
You need to know what type of BlackBerry email solution your company uses. They likely will not have BIS available for you to use. They probably have BES, in which case you need to activate your corporate email on their BES.
I don't think you've provided us with enough details to determine what your company uses for BlackBerry email.
This sort of contradicts everything that I read online yesterday. I was under the impression that BES was the "better" corporate option because it allowed wireless syncing, but that BIS was available to anybody simply by inputting your e-mail address and password. You're saying that this is not correct?
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Old 11-01-2007, 12:31 PM   #12 (permalink)
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Quote:
Originally Posted by GadgetGuru72 View Post
This sort of contradicts everything that I read online yesterday. I was under the impression that BES was the "better" corporate option because it allowed wireless syncing, but that BIS was available to anybody simply by inputting your e-mail address and password. You're saying that this is not correct?
No, that's not entirely correct.
BES is the "better" corporate option and requires a specialized server on your corporate network to integrate with your corporate email. I'm assuming that your company uses this.

BIS is available for everybody with a BlackBerry data plan on their account... however there are "rules" for its use. In order for BIS to work properly, your corporate email system must support public POP3, IMAP or a compatible Web based interface.

I can't stress this enough to you... you NEED to talk to your corporate IT department and find out what options you have available to you for using your BlackBerry with their system. Most corporate email systems will not allow the use of public POP3 or IMAP access. If you do have web based access to your email such as OWA (Outlook Web Access) then even that needs to be properly configured to work with BIS. It's not an guarantee that BIS will work.

Again, please consult your IT department and talk to them about using a BlackBerry with your corporate email.
It's just a guessing game for us, since we don't know how your environment is actually set up.
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Old 11-01-2007, 12:39 PM   #13 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
No, that's not entirely correct.
BES is the "better" corporate option and requires a specialized server on your corporate network to integrate with your corporate email. I'm assuming that your company uses this.

BIS is available for everybody with a BlackBerry data plan on their account... however there are "rules" for its use. In order for BIS to work properly, your corporate email system must support public POP3, IMAP or a compatible Web based interface.

I can't stress this enough to you... you NEED to talk to your corporate IT department and find out what options you have available to you for using your BlackBerry with their system. Most corporate email systems will not allow the use of public POP3 or IMAP access. If you do have web based access to your email such as OWA (Outlook Web Access) then even that needs to be properly configured to work with BIS. It's not an guarantee that BIS will work.

Again, please consult your IT department and talk to them about using a BlackBerry with your corporate email.
It's just a guessing game for us, since we don't know how your environment is actually set up.
We do have OWA. We don't have an "IT Department" because we're a small firm of about 15 people. How would OWA need to be configured for it to work?
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Old 11-01-2007, 12:46 PM   #14 (permalink)
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Quote:
Originally Posted by GadgetGuru72 View Post
We do have OWA. We don't have an "IT Department" because we're a small firm of about 15 people. How would OWA need to be configured for it to work?
OWA should work... I think it's more of a scenario where someone would need to go out of their way to make it not work.
Out of the box, OWA should be fine. Since you're a small firm with no IT... then I would imagine nobody took the time to specifically block OWA from BlackBerry usage.

Do you know if you have a BlackBerry Enterprise Server for your Exchange mail?
You still haven't really clarified that point.

This discussion is starting to go around in circles because there's a lot of guessing going on.

Remember that you have a two week return period, so put that time to the test.
Get the device, and if it doesn't work the way you want... return it.
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Old 11-01-2007, 12:52 PM   #15 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
OWA should work... I think it's more of a scenario where someone would need to go out of their way to make it not work.
Out of the box, OWA should be fine. Since you're a small firm with no IT... then I would imagine nobody took the time to specifically block OWA from BlackBerry usage.

Do you know if you have a BlackBerry Enterprise Server for your Exchange mail?
You still haven't really clarified that point.

This discussion is starting to go around in circles because there's a lot of guessing going on.

Remember that you have a two week return period, so put that time to the test.
Get the device, and if it doesn't work the way you want... return it.
Thanks for the info on OWA. I wouldn't assume that anybody did anything to specifically block Blackberry usage.

As for the Enterprise Service, I haven't clarified that point because I'm not sure. Since we don't have an IT Department, I wanted to get as much information as possible before jumping into this.

Good point on the return policy. I'll have to make use of that.
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