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-   -   8700 Keyboard Problem (http://www.blackberryforums.com/general-blackberry-discussion/103295-8700-keyboard-problem.html)

BBuser(H&W) 11-05-2007 09:09 AM

8700 Keyboard Problem
 
Any idea what's going on here? I have an 8700 whose keyboard is registering only single keystrokes…as in you cannot use the ALT or NUM in conjunction with any other keys. It only lets you use the ALT or NUM key THEN press the corresponding button you want to capitalize or shift character. I saw this before so I wiped and reactivated that device and although the keyboard was fine, it reverted back to the single keystroke mode after about 30 minutes. The ALT and NUM keys DO work with the scrollwheel, they just won't work in tandem with other keys.

I've checked the keyboard settings and don't see anything that would cause this to happen. Any ideas?

Thank you

JSanders 11-05-2007 09:16 AM

Welcome to the BBForums.

I don't know of a KB setting for that, really weird. So if you hold ALT and press 4/S, do you not get a 4? What does it give you, nothing?

First thing I would recommend is pulling the battery while powered on, to reboot.

BBuser(H&W) 11-05-2007 11:50 AM

Thank you - battery reset always seems to work :)
We did that and the prob seemed to go away. We'll keep an eye on it because the other time this happened we wiped/reactivated the device and it started working normally but then the problem came back. But we tested it even a couple of hours after the battery reset and it's still working normally....fingers crossed!

Thank you
Aimee


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