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Old 06-16-2005, 07:13 AM   #1 (permalink)
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Default Cingular GSM /GPRS outages in the Boston area

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Started yesturday afternoon. Cingular said there was a major nationwide outage. The outage would impact all GSM, and then GPRS only. GPRS came back shortly last night and is now out again.

Anyone else?
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Old 06-16-2005, 08:07 AM   #2 (permalink)
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None of my Cingular users have reported issues in Boston this morning. My 7290 dropped GPRS a few times but has been fine downton since 8am.
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Old 06-16-2005, 11:30 PM   #3 (permalink)
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I know, I know 3000 miles away, but the LA area lost TMO GPRS service about 6pm PDT Wed and came back on sometime during the night. (as an aside I am a Boston native, Go Sox!)
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Old 06-17-2005, 09:06 AM   #4 (permalink)
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I also have many users down with GPRS issues - Cingular /T-mobile


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Old 06-17-2005, 09:07 AM   #5 (permalink)
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haha damn should have checked here first...just got off the phone with cingular and they said the same thing...
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Old 06-17-2005, 09:12 AM   #6 (permalink)
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Default Cingular 7280 user in DC

Just got word that there is an outage in Washington, DC.

Looks like East coast is affected.

No ETA when we'll be back online.
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Old 06-17-2005, 09:20 AM   #7 (permalink)
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Yep...we are down in Tennessee. Funny thing is my Radio has been turning off / on by itself for a while now. Very strange.
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Old 06-17-2005, 09:20 AM   #8 (permalink)
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I'm over in Milwaukee, WI.

Nothing's working here. Cingular, Nextel, Tmobile...etc...None of them!
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Old 06-17-2005, 09:24 AM   #9 (permalink)
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In Fort Worth, we've been having issues with T-Mobile phones switching to GSM mode and not switching back. I've had to tell people to remove their batteries and when the phone comes back up, it works again.
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Old 06-17-2005, 09:25 AM   #10 (permalink)
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No data service on Long Island for any of our Blackberries. We have Cingular, Nextel, Verizon and T-Mobile.

I guess its safe to assume that this problem is on the RIM network, and not the individual carriers ?
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Old 06-17-2005, 09:27 AM   #11 (permalink)
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Cingular told me it's RIM's problem. I see GPRS but get no mail, either from the BIS or link2exchange.
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Old 06-17-2005, 09:34 AM   #12 (permalink)
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I was told it is affecting all Nextel, Cingular, and Tmobile users in North America.
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Old 06-17-2005, 09:38 AM   #13 (permalink)
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Well my Nextel is working fine. Try sending yourself a PIN.
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Old 06-17-2005, 09:49 AM   #14 (permalink)
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anyone get anything out of this problem?
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Old 06-17-2005, 09:52 AM   #15 (permalink)
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T-mobile told me it was a state wide GPRS problem and there was no ETA on resolution, so the whole United States should be affected.
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Old 06-17-2005, 09:53 AM   #16 (permalink)
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Quote:
Originally Posted by stonent
In Fort Worth, we've been having issues with T-Mobile phones switching to GSM mode and not switching back. I've had to tell people to remove their batteries and when the phone comes back up, it works again.
I had this problem a couple months ago its from t mobile upgrading thier switches. Their towers are not carrying the correct signals. What happens is blackberrys need incoming, outgoing, and something else. Your tmobile switches are not configured correctly and it's only functioning with two of the three required signals for blackberrys. If it's not working after this whole outage is done call tmobile incessantly and make them fix this.
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Old 06-17-2005, 10:04 AM   #17 (permalink)
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Oh I reported it to them and they said "I'm not showing any issues in Fort Worth" and that's as far as I could get with them.
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Old 06-17-2005, 10:06 AM   #18 (permalink)
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Default No joy in Houston

Houston'd dead for data too. And I just had my transmitter turn itself off. Turned it back on myself and GPRS is on. Still no data.
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Old 06-17-2005, 10:08 AM   #19 (permalink)
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Cingular data support says its RIM server outage, affecting web and BES. no ETA. Said that in a few hours the smart thing to do is a soft reset, which is removing battery without turning off the unit first. They said even without that the BB should work once the service is back up, but sometimes a particular BB will get 'stuck', and the soft reset will force a registration, which will fix anything
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Old 06-17-2005, 10:09 AM   #20 (permalink)
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Default spotty coverage in texas too

ours here in the Lone Star state starting acting up yesterday afternoon...still having major problems getting email forwarded to the 7290 from BWC. I was on the phone 30 minutes with Customer Care this morning...said it could be at least 24 hours or longer before its resolved.

It's going to be a long weekend....(sigh.)
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