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-   -   Remote control (http://www.blackberryforums.com/general-blackberry-discussion/104034-remote-control.html)

Hexxx 11-09-2007 08:19 AM

Remote control
 
There's Mobile Desktop software that allows to control the PC from the blackberry devices. But is there any software that allows to control the Blackberry device from the PC?

penguin3107 11-09-2007 08:20 AM

Quote:

Originally Posted by Hexxx (Post 733992)
But is there any software that allows to control the Blackberry device from the PC?

Not that I've ever seen.

Dawg 11-09-2007 08:24 AM

Quote:

Originally Posted by Hexxx (Post 733992)
There's Mobile Desktop software that allows to control the PC from the blackberry devices. But is there any software that allows to control the Blackberry device from the PC?

BES can do settings and IT policys but thats about the only thing I know of that can remotely control the BB

a little more info on what you are trying to accomplish would be helpful

Hexxx 11-09-2007 12:18 PM

For example there's a software for Pocket PC called "Pocket Controller-Enterprise".
SOTI, Inc. - Remote Control, Management and Support of all Windows based mobile devices
You connect to you device via USB cable and you may press the buttons on you PC's keyboard as it you're pressing the real device's buttons, also you can see, what is displayed on the device's screen, on your PC.

I'm looking for such kind of application to do the remote debugging more simple and to make screenshots of the device's screen.

John Clark 11-09-2007 12:30 PM

Have you tried RIM's simulators?

Hexxx 11-09-2007 02:01 PM

There's always difference between the simulator and the real device.
But anyway, is it possible to control the device from the PC?

If there's no such software, does anybody know if it's possible to create such software? I mean, is it possible to create the software which captures the screen of the device and which allow to simulate the keypressing from the PC?

markdh 12-16-2007 08:45 AM

I'd love to know what the remote desktop programs are... cant seem to find any.

Looking to RDP from my 8310 to my home computer.

Mark

penguin3107 12-16-2007 10:19 AM

Quote:

Originally Posted by markdh (Post 776382)
I'd love to know what the remote desktop programs are... cant seem to find any.

Looking to RDP from my 8310 to my home computer.

Mark

Mobile Desktop by Rove Mobile works pretty well.
Rove - Products - Mobile Desktop

secure 02-19-2008 06:29 PM

I am interested in this as well. The ability for IT folks to remotely control a blackberry with a windows PC would save time during support calls. Imagine if the carriers had software that could do this........would save an enormous amount of time.

penguin3107 02-19-2008 06:31 PM

Quote:

Originally Posted by secure (Post 842192)
I am interested in this as well. The ability for IT folks to remotely control a blackberry with a windows PC would save time during support calls. Imagine if the carriers had software that could do this........would save an enormous amount of time.

Sorry... as mentioned previously, such software does not exist.

Welcome to the forum.

secure 02-27-2008 04:50 PM

Why hasnt this been thought of before?
 
I realize that it isnt available today. Anyone know why someone hasnt developed a tool to do this? Seems there would be a big market out there.

penguin3107 02-27-2008 05:05 PM

Quote:

Originally Posted by secure (Post 852415)
Seems there would be a big market out there.

I disagree.
I believe it's actually a very small percentage of the installed userbase who would ever need to remotely control a BlackBerry device from a desktop PC.

BES provides sufficient functionality to allow an administrator to support the device and make changes to it remotely.
I don't think a VNC style remote solution would offer enough value to make it worthwhile.

secure 02-27-2008 05:17 PM

Quote:

Originally Posted by penguin3107 (Post 852437)
I disagree.
I believe it's actually a very small percentage of the installed userbase who would ever need to remotely control a BlackBerry device from a desktop PC.

BES provides sufficient functionality to allow an administrator to support the device and make changes to it remotely.
I don't think a VNC style remote solution would offer enough value to make it worthwhile.

What would you estimate that "small percentage" to be? How many blackberry devices are deployed globally?

penguin3107 02-27-2008 05:25 PM

Quote:

Originally Posted by secure (Post 852460)
What would you estimate that "small percentage" to be? How many blackberry devices are deployed globally?

RIMs subscriber base is roughly 14 million devices.
I'd be shocked if 1% of those 14 million ever needed someone to VNC into their device.

Of course, that's just my opinion.

secure 02-27-2008 05:29 PM

Quote:

Originally Posted by penguin3107 (Post 852476)
RIMs subscriber base is roughly 14 million devices.
I'd be shocked if 1% of those 14 million ever needed someone to VNC into their device.

Of course, that's just my opinion.

Where did you come up with the 14 mill number? Is that published?
My take on it is that its probably more of the company owned devices that would need remote control/support. An IT support person could fix a users issue in half the time if they could just do the pointing and clicking themselves. I understand that you can reprovision the device via BES but what if it is a simpler issue? I am more brainstorming here, not arguing. :)

penguin3107 02-27-2008 05:34 PM

Quote:

Originally Posted by secure (Post 852481)
Where did you come up with the 14 mill number? Is that published?
My take on it is that its probably more of the company owned devices that would need remote control/support. An IT support person could fix a users issue in half the time if they could just do the pointing and clicking themselves. I understand that you can reprovision the device via BES but what if it is a simpler issue? I am more brainstorming here, not arguing. :)

Are you a BES admin? Do you know what you can do with BES manager?
It's not just for provisioning the device. We can use it for "simple things" too. I'd like to think that my job is much more than merely activating and reactivating BlackBerry devices every now and then.

Yes, the 14 million is published.
Here's a recent press release which shows that number as well.
Company News Story

A snippit from it:
"In the fiscal third quarter, RIM acquired a net 1.65 million subscribers. By the end of the quarter, RIM said it would have a total subscriber base of around 14 million."

elcahall 02-27-2008 08:39 PM

Are you referring to something like this???
 
Quote:

Originally Posted by Hexxx (Post 733992)
There's Mobile Desktop software that allows to control the PC from the blackberry devices. But is there any software that allows to control the Blackberry device from the PC?

http://www.blackberryforums.com/hard...sb-dongle.html

I remembered seeing it on the hardware forum the other day. Thought it sounded like an interesting tool.

secure 02-27-2008 08:43 PM

No. I am referring to something like this:
Remote Help Desk Software for Windows Mobilexxx8482; Support | BOMGARxxx8482; only for blackberry

clickradius 12-08-2008 10:20 AM

Looks like Bomgar does Blackberry
 
Your message quoted from a Bomgar ad or somethign.
Quote:

No. I am referring to something like this:
Remote Help Desk Software for Windows Mobile™ Support | BOMGAR™ only for blackberry
Looks like bomgar supports blackberry now. did a search on "Blackberry Bomgar" and got this: bomgar.com/virtualsupportsolutions/saas_roi.htm. Look at the bottom right.

canuckle 12-09-2008 07:20 PM

LogMeIn has a tool to connect to different models of handheld. i've not tried it, but looks like what you are looking for.

h t t p s://secure.logmeinrescue.com/Mobile/Home.aspx


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