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Old 11-09-2007, 07:19 AM   #1 (permalink)
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Question Remote control

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There's Mobile Desktop software that allows to control the PC from the blackberry devices. But is there any software that allows to control the Blackberry device from the PC?
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Old 11-09-2007, 07:20 AM   #2 (permalink)
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Originally Posted by Hexxx View Post
But is there any software that allows to control the Blackberry device from the PC?
Not that I've ever seen.
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Old 11-09-2007, 07:24 AM   #3 (permalink)
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Quote:
Originally Posted by Hexxx View Post
There's Mobile Desktop software that allows to control the PC from the blackberry devices. But is there any software that allows to control the Blackberry device from the PC?
BES can do settings and IT policys but thats about the only thing I know of that can remotely control the BB

a little more info on what you are trying to accomplish would be helpful
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Old 11-09-2007, 11:18 AM   #4 (permalink)
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For example there's a software for Pocket PC called "Pocket Controller-Enterprise".
SOTI, Inc. - Remote Control, Management and Support of all Windows based mobile devices
You connect to you device via USB cable and you may press the buttons on you PC's keyboard as it you're pressing the real device's buttons, also you can see, what is displayed on the device's screen, on your PC.

I'm looking for such kind of application to do the remote debugging more simple and to make screenshots of the device's screen.

Last edited by Hexxx : 11-09-2007 at 11:19 AM.
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Old 11-09-2007, 11:30 AM   #5 (permalink)
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Have you tried RIM's simulators?
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Old 11-09-2007, 01:01 PM   #6 (permalink)
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There's always difference between the simulator and the real device.
But anyway, is it possible to control the device from the PC?

If there's no such software, does anybody know if it's possible to create such software? I mean, is it possible to create the software which captures the screen of the device and which allow to simulate the keypressing from the PC?
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Old 12-16-2007, 07:45 AM   #7 (permalink)
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I'd love to know what the remote desktop programs are... cant seem to find any.

Looking to RDP from my 8310 to my home computer.

Mark
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Old 12-16-2007, 09:19 AM   #8 (permalink)
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Originally Posted by markdh View Post
I'd love to know what the remote desktop programs are... cant seem to find any.

Looking to RDP from my 8310 to my home computer.

Mark
Mobile Desktop by Rove Mobile works pretty well.
Rove - Products - Mobile Desktop
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Old 02-19-2008, 05:29 PM   #9 (permalink)
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I am interested in this as well. The ability for IT folks to remotely control a blackberry with a windows PC would save time during support calls. Imagine if the carriers had software that could do this........would save an enormous amount of time.
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Old 02-19-2008, 05:31 PM   #10 (permalink)
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Quote:
Originally Posted by secure View Post
I am interested in this as well. The ability for IT folks to remotely control a blackberry with a windows PC would save time during support calls. Imagine if the carriers had software that could do this........would save an enormous amount of time.
Sorry... as mentioned previously, such software does not exist.

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Old 02-27-2008, 03:50 PM   #11 (permalink)
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Default Why hasnt this been thought of before?

I realize that it isnt available today. Anyone know why someone hasnt developed a tool to do this? Seems there would be a big market out there.
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Old 02-27-2008, 04:05 PM   #12 (permalink)
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Quote:
Originally Posted by secure View Post
Seems there would be a big market out there.
I disagree.
I believe it's actually a very small percentage of the installed userbase who would ever need to remotely control a BlackBerry device from a desktop PC.

BES provides sufficient functionality to allow an administrator to support the device and make changes to it remotely.
I don't think a VNC style remote solution would offer enough value to make it worthwhile.
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Old 02-27-2008, 04:17 PM   #13 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
I disagree.
I believe it's actually a very small percentage of the installed userbase who would ever need to remotely control a BlackBerry device from a desktop PC.

BES provides sufficient functionality to allow an administrator to support the device and make changes to it remotely.
I don't think a VNC style remote solution would offer enough value to make it worthwhile.
What would you estimate that "small percentage" to be? How many blackberry devices are deployed globally?
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Old 02-27-2008, 04:25 PM   #14 (permalink)
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Quote:
Originally Posted by secure View Post
What would you estimate that "small percentage" to be? How many blackberry devices are deployed globally?
RIMs subscriber base is roughly 14 million devices.
I'd be shocked if 1% of those 14 million ever needed someone to VNC into their device.

Of course, that's just my opinion.
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Old 02-27-2008, 04:29 PM   #15 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
RIMs subscriber base is roughly 14 million devices.
I'd be shocked if 1% of those 14 million ever needed someone to VNC into their device.

Of course, that's just my opinion.
Where did you come up with the 14 mill number? Is that published?
My take on it is that its probably more of the company owned devices that would need remote control/support. An IT support person could fix a users issue in half the time if they could just do the pointing and clicking themselves. I understand that you can reprovision the device via BES but what if it is a simpler issue? I am more brainstorming here, not arguing.
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Old 02-27-2008, 04:34 PM   #16 (permalink)
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Quote:
Originally Posted by secure View Post
Where did you come up with the 14 mill number? Is that published?
My take on it is that its probably more of the company owned devices that would need remote control/support. An IT support person could fix a users issue in half the time if they could just do the pointing and clicking themselves. I understand that you can reprovision the device via BES but what if it is a simpler issue? I am more brainstorming here, not arguing.
Are you a BES admin? Do you know what you can do with BES manager?
It's not just for provisioning the device. We can use it for "simple things" too. I'd like to think that my job is much more than merely activating and reactivating BlackBerry devices every now and then.

Yes, the 14 million is published.
Here's a recent press release which shows that number as well.
Company News Story

A snippit from it:
"In the fiscal third quarter, RIM acquired a net 1.65 million subscribers. By the end of the quarter, RIM said it would have a total subscriber base of around 14 million."
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Last edited by penguin3107 : 02-27-2008 at 04:36 PM.
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Old 02-27-2008, 07:39 PM   #17 (permalink)
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Default Are you referring to something like this???

Quote:
Originally Posted by Hexxx View Post
There's Mobile Desktop software that allows to control the PC from the blackberry devices. But is there any software that allows to control the Blackberry device from the PC?
Bayalink Liberty USB dongle

I remembered seeing it on the hardware forum the other day. Thought it sounded like an interesting tool.
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Old 02-27-2008, 07:43 PM   #18 (permalink)
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No. I am referring to something like this:
Remote Help Desk Software for Windows Mobilexxx8482; Support | BOMGARxxx8482; only for blackberry
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Old 12-08-2008, 09:20 AM   #19 (permalink)
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Default Looks like Bomgar does Blackberry

Your message quoted from a Bomgar ad or somethign.
Quote:
No. I am referring to something like this:
Remote Help Desk Software for Windows Mobile™ Support | BOMGAR™ only for blackberry
Looks like bomgar supports blackberry now. did a search on "Blackberry Bomgar" and got this: bomgar.com/virtualsupportsolutions/saas_roi.htm. Look at the bottom right.
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Old 12-09-2008, 06:20 PM   #20 (permalink)
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LogMeIn has a tool to connect to different models of handheld. i've not tried it, but looks like what you are looking for.

h t t p s://secure.logmeinrescue.com/Mobile/Home.aspx
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