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Old 11-09-2007, 04:33 PM   #1 (permalink)
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Question Using Desktop Manager to Swap Devices

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I was reading how you can use the Desktop Manager to swap out a BB rather than going through the whole Enterprise Activation and you just need to go through a few steps in the Desktop Manager to get the device swapped. This is what I found in another post:

1. Connect your Blackberry to your BES server via USB
2. Open up the User's BB account in the BB Manager screen
3. It will then prompt you to say "this user already exists...blah blah blah". It will then ask you if you want to make THIS device the default for this user.
4. You then click "Ok" for the above question, and then your Enterprise Activation will commense.

My question is this....would I have to install the Desktop Manager on every user's computer if I needed to swap their device or could I just put it on my computer and just do it from my computer when I have to swap a device for someone? Thanks!
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Old 11-09-2007, 04:37 PM   #2 (permalink)
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I'm way confused.
Why wouldn't you just do a new wireless Enterprise Activation on the new device?
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Old 11-09-2007, 04:40 PM   #3 (permalink)
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I don't have direct access to the BB server so if I need to do an Enterprise Activation, I need to open up a work order, wait for that to make it's way through the chain of command and then for the work to be done. If I could just use the Desktop Manager and have it update the PIN on the BB server and create a new Security Key...that would be MUCH nicer and easier!
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Old 11-09-2007, 05:01 PM   #4 (permalink)
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You'd need Desktop Manager (configured for BES) on each person's desktop that you wished to switch devices for.
I suppose you could do it all from your own machine... but you run into security/privacy issues doing something like that. Users may be unwilling to hand over their device and give you access to their BES/Email account.
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Last edited by penguin3107 : 11-09-2007 at 05:11 PM.
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Old 11-09-2007, 05:05 PM   #5 (permalink)
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That's how I do updates/device changes for the people I support. I just create profiles for them on my PC. Then I set it to not save their email profile passwords and just have them enter their password when i connect to do an upgrade/swap.
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