11-10-2007, 10:36 PM
Join Date: Nov 2007
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| | Phone crashed...NEED HELP!
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I have the pearl 8100 through T-mobile's service and tonight the phone completly crashed! I haven't recently installed anything new and haven't dropped it, the phone is only about 3 months old and haven't really had any issues with it until now.
Problem: The phone turns off, then turns on with a white screen and shows the hour glass (as if its processing) and then repeats this every couple minutes. It will not respond to any command that I try and only taking out the battery will do anything at all! I tried Tmobile cust service and they had no idea and are sending me a new phone.
The problem with that is...I have a lot of important information and numbers that were stored to the phone and not the sim card! I REALLY need to retrieve that stuff off of it! PLEASE HELP!
Any ideas or contact numbers are helpfull or anyone that has ran into this same problem? I'm sure one of you has some idea of what to do!?