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Old 11-11-2007, 01:48 PM   #1 (permalink)
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Default Mail Connector re-install - insufficient rights?

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I am re-installing Mail Connector but the Vodafone website gives me the following message:

"We were unable to install the Mail connector
Either you said no to the security dialog or you don't have sufficient right to install the software (429)"

I am logged on as Administrator and have full rights, and have seen no dialog. I've tried switching off Adblock and Pop-Ups; the entire website is "white-listed"; I've even tried both IE and Firefox, but the same result. So what is the blockage?

(NB please don't answer that I could use BES or Redirector etc ..... it's a long story!).
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Old 11-11-2007, 01:54 PM   #2 (permalink)
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Fitzz - I don't have the answer to your question but am very interested in knowing the functionality of Mail Connector versus Redirector. Are their benefits to using mail connector over the redirector?

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Old 11-11-2007, 02:18 PM   #3 (permalink)
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Redirector doesn't forward attachments but Mail Connector does. On the other hand, I believe Redirector shows you filed messages whereas Mail Connector doesn't.

Neither is perfect, so you have to decide what is useful to you. Obviously if you can work with BES then that is the best option, but many of us can't.

I'm afraid you'll get very little help from support people about these two options, as the main market for BB is corporates using BES. I'm tearing my hair out trying to get Mail Connector working again, after the latest update made it go wrong.
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Old 11-11-2007, 02:31 PM   #4 (permalink)
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Well I was happily using BIS to access via OWA. Then they "upgraded" our OWA Server and decided to put it behind a reverse proxy sever and RIM was no help as their scripts cannot access behind the proxy. I'm stuck with re-director. I may try the Mail Connector as it would afford attachments. Thank you for the information and I am hoping someone here will have the answer to your issue!

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Old 11-11-2007, 06:27 PM   #5 (permalink)
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One benefit of Redirector over Mail Connector is that it instantly redirects messages that drop into your mailbox (as it sees them - it connects via MAPI). On the other hand, though, I don't think that it does allow you to get folders OTA but only via the USB sync - can anyone confirm or refute this?
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Old 11-11-2007, 11:27 PM   #6 (permalink)
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Default Mail connector issue

You need to enable your active X controls on your computer. Then walk through the download of the mail connector once again.

Benefits of using the web client verses the Re-director. Simple using the re-director your computer must be running 24 hours a day and with the Web Client your computer can be off and your email will still come to your phone.

Quote:
Originally Posted by Fitzz View Post
I am re-installing Mail Connector but the Vodafone website gives me the following message:

"We were unable to install the Mail connector
Either you said no to the security dialog or you don't have sufficient right to install the software (429)"

I am logged on as Administrator and have full rights, and have seen no dialog. I've tried switching off Adblock and Pop-Ups; the entire website is "white-listed"; I've even tried both IE and Firefox, but the same result. So what is the blockage?

(NB please don't answer that I could use BES or Redirector etc ..... it's a long story!).
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Old 11-12-2007, 06:20 AM   #7 (permalink)
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I checked again and it was Active X controls. For some reason the pop-up bar was not coming up and there was no indication that an Active X install was being blocked.

Thanks for the help.
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