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Old 06-18-2005, 01:42 AM   #1 (permalink)
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Default Wireless synchronization of sent/deleted emails

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the search features were not working on this site, so I am throwing this out there. Id like the BlackBerry to automatically mirror my Lotus Notes Inboxes. Id like wireless email sync capabilities (that if I delete email on your BlackBerry, it also gets deleted from the desktop). We have a BES but I dont know the version and I am using desktop os 4.0. We are using the 7290 , if that helps here. Can someone help or direct me. Thanks for your time.
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Old 06-18-2005, 01:48 PM   #2 (permalink)
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Go to Message --> Options --> EMail Reconsiliation --> Delete On and change it to Prompt or Mailbox & Handheld.
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Old 06-19-2005, 01:23 PM   #3 (permalink)
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thanks. Is it that simple? how come I hear all this crap about the BB stinks because you cant have the BB mirror your desktop inbox?
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Old 06-19-2005, 02:51 PM   #4 (permalink)
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Because people are impatient and/or do not know how to do it and/or do not have the proper server-side product to do it.

Some people use BWC/BIS or Desktop Redirector, which does not offer this functionality. However, with a BES environment, you can.

Others complain of the reconcile period, which is a running 20-minute interval. The state of a message could be reconciled immediately or 20 minutes later, all depending on when the action happens as compared to your 20-minute interval.

*Edit: To add, another thing would be if you deleted something then restored it back to your Inbox. It would not show up on your handheld's Inbox. The only email that it can display is if it is put in your Inbox (or other folders) by the server itself - not messages created/moved with human interaction.
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Old 06-19-2005, 03:24 PM   #5 (permalink)
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Jibi,

You seem to know this BES stuff well. What is the relationship between exchange server, outlook and the BB?

When I was on BES I noticed if a message was still on the exchange server (I hadn't pulled my mail to outlook yet) then it was 100% seemless syncing between Exchange and my BB. Once I pulled the mail to my inbox this seem to change. I can't explain what changed but it seemed Outlook and my BB would not be perfectly synced. Could this be because we had BES 3.6 or is their a unknown relationship happening.
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Old 06-19-2005, 04:37 PM   #6 (permalink)
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The BES monitors your exchange inbox, which is why sometimes your BB will get an email before your outlook does, but they are both just reflections of what is in your exchange mailbox.
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Old 06-19-2005, 05:13 PM   #7 (permalink)
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Maybe I misunderstood the earlier comment, but ...

I'm on BES with Lotus Notes. I restored something from the Trash folder to the Inbox on my desltop and it popped right back into the inbox on the BB.
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Old 06-19-2005, 05:34 PM   #8 (permalink)
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I no longer have BES so I can't test but I don't remember it working that way. You think Lotus Notes works better that Exchange?

Secondly, since BES monitors the exchange inbox, in addition to waiting for the BB to reconsile wouldn't we also have to wait for outlook to do a send and receive?
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Old 06-19-2005, 05:38 PM   #9 (permalink)
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BES/Lotus Notes, restoring something from trash does that same thing for me.
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Old 06-19-2005, 06:23 PM   #10 (permalink)
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Quote:
Originally Posted by Soapm
I no longer have BES so I can't test but I don't remember it working that way. You think Lotus Notes works better that Exchange?

Secondly, since BES monitors the exchange inbox, in addition to waiting for the BB to reconsile wouldn't we also have to wait for outlook to do a send and receive?
Actually, I have access both to Lotus Notes and to Exchange. On balance, I'd probably slightly prefer to use Outlook, but only Lotus Notes has the BES, so ...
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Old 06-19-2005, 06:52 PM   #11 (permalink)
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Soapm, in your configuration, did you use a PST file with Outlook? Personally, I do not keep anything that I'm not working on (pending work) in my Exchange mailbox and a week's worth of emails in my Sent Items. I use the Exchange mailbox as somewhat of a mail room, where I sort the emails down to my PST file.

With Exchange BES, the service account used to make everything work with the BlackBerry services only has access to your Exchange mailbox (on the server) and not to your Outlook data files (PST, Archives, etc). You cannot wirelessly synchronize any data with those folders. With a lot of companies with large storage (and those that are not financial or health/medical institutions), server-side storage is not available for everyone to keep their mail on the server, thus PST files, in conjunction with server storage restrictions, are utilized.

As for your other question, your handheld is merely a copy of what is in your Exchange mailbox. Incoming mail is copied to your handheld, in a sense. Outgoing mail is copied to your Exchange mailbox. The BES service account has 'Send As' and 'Receive As' permissions to your account, so it merely masking its identity as yourself in either direction. The strain on any part of the environment, whether it be the abundant requests to the Exchange server for updates, RIM's network for traffic, etc. would be completely absurd to have real-time updates to or from the handheld.

I'm not quite sure what you mean on waiting for Outlook to do a send/receive. You will have to wait on it to remove emails from the Inbox if you delete them from the handheld (see note about 20 minute interval).

I've never seen an item restored from the trash move back into my Inbox on the handheld, but perhaps I'm just never paying attention all that closely.
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Old 06-19-2005, 08:21 PM   #12 (permalink)
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Quote:
Originally Posted by jibi
Soapm, in your configuration, did you use a PST file with Outlook? Personally, I do not keep anything that I'm not working on (pending work) in my Exchange mailbox and a week's worth of emails in my Sent Items. I use the Exchange mailbox as somewhat of a mail room, where I sort the emails down to my PST file..
Man you are good, I forgot all about that. Yes, the guy who installed it for me allowed me to keep my existing PST. He then set rules/filters so anthing that came to my OST inbox auto forwarded to my PST inbox. Same with send. He even set it so that level 1 messages (pages for my pager) would be green. You techy guys are good.

He then set the archive settings so the OST would purge and not get too big. That's why my inbox didn't sync once it pulled from the exchange server, I wasn't using the OST inbox... All I was using in the OST were the contacts and calander...
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