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Old 06-21-2005, 10:13 PM   #1 (permalink)
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Hello all, most humble apologies if this is the wrong forum. I read the guidelines and I think I'm in the right place.

I work for a website solutions company and do not yet own a blackberry (Don't hurt me! I know I know 20 lashes! )

We have a client that does own a BB (unk model) but is not totally up on how the email system works. He has no prob getting his personal ISP email (****@sbcglobal.net) on his pc and his blackberry. We were setting up his website email over the phone (***@hiscompany.com) on outlook on his home pc and ran into SBC global related problems( his home/office is on sbc yahoo dsl his website is on a private hosting company). He then setup his BB to check his website mail and he was able to get it no prob. We then resolved the desktop outlook issue with SBC and now he can receive his company mail on the pc but not the BB! any ideas why?

I looked at the resource pages put up by one of your members but because I dont have a BB, I did not understand it completely. Could somebody give me a quick primer on how bb's and email interface?
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Old 06-21-2005, 10:25 PM   #2 (permalink)
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Sounds like that other company uses a BES, they need to resend the service books from that system to that device.
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Old 06-22-2005, 03:30 AM   #3 (permalink)
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Quote:
Originally Posted by rsun
Sounds like that other company uses a BES, they need to resend the service books from that system to that device.
Thanks for the reply. could you explain BES and what service books are? As far as I understand the client just added the website pop3 servers to his BB account (along w/ pertinant info) and was able to get his mail. Nothing was changed with the website server just SBC DSl and now nothing
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Old 06-22-2005, 03:37 AM   #4 (permalink)
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BES is BlackBerry Enterprise Server

Service Books just tell the BlackBerry what is has access to.

Go http://www.blackberry.com, click on Support, and on that page you should see lots of links on how things are set up.
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Old 06-22-2005, 04:08 AM   #5 (permalink)
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I read thru some of the support before coming here, helped me get a little bit better understanding but still no idea why the client's BB was able to get his website related mail at 4:30 and not at 5pm with no changes to the BB or the hosting companies pop3 server, just the DSL ISp.
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