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Old 06-23-2005, 11:10 AM   #1 (permalink)
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Default Another outage? (Thursday, 6/23)

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I am in Knoxville, TN and my Cingular 7290 is down again. I can send email and get on the browser but can not receive email. The phone also works. In the recent outage, I was not able to do anything except use the phone function. Is there yet another outage? I was able to get email up until 1 or 2 am this morning. Since then....nothing. Any ideas?
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Old 06-23-2005, 11:23 AM   #2 (permalink)
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That doesn't sound like an outage to me. It sounds like a general BB issue.
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Old 06-23-2005, 12:14 PM   #3 (permalink)
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I have several (couple dozen) BBs that are connecting sporadically. Same issue yesterday...and last week...hope this gets cleared up soon. My users are spoiled with instant mail.
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Old 06-23-2005, 12:15 PM   #4 (permalink)
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No problems here is Texas...
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Old 06-23-2005, 12:22 PM   #5 (permalink)
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I have users in Texas, California, Canada, etc. Most of the problems reported today are from California and Canada (Rogers and BellMobility).
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Old 06-23-2005, 12:27 PM   #6 (permalink)
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VA is fine
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Old 06-23-2005, 12:44 PM   #7 (permalink)
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I got this email recently from Cingular talking about this. We have Enterprise support with them and I get notified via email when there is an outage. It seems that this is a sporadic national outage. I am in Texas and everything is fine with my users.
Valued Customer,

This e-mail is to inform you of a network problem that MAY have affected your Mobile Internet Service.

Trouble Ticket Number: BBCHG011594
Severity: Medium Level
Location of Issue: National
Description of Issue: Degradation of RIM BlackBerry service.
Start Time: 06/22/05 11:00 PM PDT
Time of Resolution: 6/23/05 8:00 AM PDT
Total Duration: 9 Hours
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Old 06-23-2005, 12:48 PM   #8 (permalink)
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I did see some problems yesterday but today it's working in NJ.
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Old 06-23-2005, 01:25 PM   #9 (permalink)
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I'm in Southern CA and we still seem to be having issues... All the BBs we have say GSM instead of GPRS... Only the phone is working!!!!! AAAAARRGH!!!!
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Old 06-23-2005, 01:29 PM   #10 (permalink)
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Mine is working ok today in Oklahoma. Yesterday I had about a 20 minute period (that I know of) that I was having issues.
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Old 06-23-2005, 01:38 PM   #11 (permalink)
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no email all day on BB, yet i am recieving it in my inbox on the pc Nextel Atlanta
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Old 06-23-2005, 01:38 PM   #12 (permalink)
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Does your BB say GSM or GPRS?
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Old 06-23-2005, 01:42 PM   #13 (permalink)
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Neither I am on Nextel mine says NXTL
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Old 06-23-2005, 01:43 PM   #14 (permalink)
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According to the RIM technical support line (877-255-2377 opt. 2, opt. 5) there are currently no network outages... what's up with that?!?!?!?!
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Old 06-23-2005, 02:01 PM   #15 (permalink)
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Quote:
Originally Posted by Dawg
Neither I am on Nextel mine says NXTL
Can you PIN yourself?
Can others PIN you?

I sent you a test PIN from a spare phone here. (Not my PIN#)
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Last edited by stonent : 06-23-2005 at 02:04 PM.
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Old 06-23-2005, 02:04 PM   #16 (permalink)
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Well they lied. It was another 4 hours for me here in CO. Wouldn't it be nice if they told the truth about outages and rebooting phones? They don't seem to communicate well at all. I am getting impatient and Treo is looking better.

http://money.cnn.com/2005/06/22/tech...reut/index.htm
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Old 06-23-2005, 02:07 PM   #17 (permalink)
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There are no known outages. If anyone is having problems with email it is probably localized for the carrier, region or just some towers.

But the RIM BlackBerry Infrastructure is functioning.
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Old 06-23-2005, 02:21 PM   #18 (permalink)
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Don't think it's RIM problem. It sounds like a provider issue.
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Old 06-23-2005, 02:23 PM   #19 (permalink)
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Just spent 20 minutes on the phone with a tech from Cingular and nothing we tried worked... I even took my SIM out and tried it in a spare BB we have lying around and had the same problem... GSM but not GPRS...
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Old 06-23-2005, 02:30 PM   #20 (permalink)
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Have had a little progress... now I have gprs (not GPRS) instead of GSM... somebody seems to be working on something...
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