12-06-2007, 04:06 PM
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| | BlackBerry: Desktop Manager Sync Issue v4.2
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I need help, big time.
I don't even know where to being on this, so I will just rant and hope it makes sense. You help will be greatly appreciated.
I have 4 users who all are currently using different BlackBerry devices (7290, 8700, and the 8700c) who want to sync a "Public Folder Calendar" from Outlook onto the device. I have done this a million times before and never have run into this problem.
I take all the essential steps to do this which includes the following:
1. Turn Wireless Synchronization off for the Calendar on the BlackBerry device (under options)
2. Installed Desktop Manager (correctly)
3. Go into the Sychronize icon --> Configuration Tab --> Configure Synch...
4. Select Calendar
5. Click Choose
6. Select Microsoft Outlook and Click Browse
7. Select the Public Folder Calendar and Select Add.
Of course after this, you sychronize the device and Desktop Manager starts its thing and starts to scan the 4739 entries to process them. However, when it gets to a certain number (different for each user - say 4179 for Bob, 4060 for Jan and 4480 for John) it gives me the following error (remember, same error at different scan points during the process:
"Unable to get data from an Outlook or MS Exchange record. Lack of network access to MS Exchange server can cause this problem."
Now, I have researched this and have found a million different reasons why this would be happening, but nothing solid.
* BES 188.8.131.52
* All Devices are up-to-date on the OS's
* Using Exchange Server
I took the following steps on my own personal BlackBerry and it worked just fine. Nothing different here at all. Any ideas? Please ask questions and I will answer and put in the original thread too.