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Old 06-24-2005, 12:10 PM   #1 (permalink)
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Exclamation Re: Broken Service Books not fixed by pushing new copy from BES 4.0

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Re: Desktop [CMIME] service book problems for Nextel 7510 & 7520:

Migrated three nextel devices from legacy environment. All had issues w/ Wireless Reconcile Option missing from Handhelds (1. 7520, 2. 7510); no Reconcile Now under Messages, Message Options/Email Reconcilation, Delete On: is the only selection

BES indicates Wireless Reconcile is Enabled for all devices

Deleted Service Book from HH -- pushed new Service book from BES, but it didn't restore Reconcile Options. Finally...

7520 required handheld OS reinstallation, w/no previous data restored. No user delete from BES, completed Enterprise Activation.

(first) 7510 required a Security Wipe, Delete user from BES, then Enterprise activation to restore Wireless Reconcile Options.

(second) 7510 required complete reinstallation of hh software, and Enterprise Activation.

In vesion 2.2.2.5, all we had to do was delete the service book and cradle to bring another copy from the server which consistently repaired missing options ...Desktop [CMIME] seems to break the most.

Any feedback from those experiencing the same (or similar) issues with service books in 4.0 ? I was really looking forward to the new server tools and wireless push capabilities (svc books, encryption key, policies), but it doesn't seem to bring clean data or overwrite any 'junk' on the handheld as it did in 2.2... serious regression in my opion.

Thanks.
KGaughan
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Old 06-25-2005, 08:38 AM   #2 (permalink)
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WHenever we moved a device over, we just erase the handheld completely and then reactivate. Since most of our devices needed to be upgraded to the 4.0 firmware we ended up redoing them anyway. I've never had to resend a service book from our BES 4, but the users using the BIS, I always have to tell them to log into their personal web client and click the send button.
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