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Old 06-24-2005, 12:42 PM   #1 (permalink)
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Hey guys, I have a BB that is only getting GSM signal instead of GPRS. I have tried to remove the battery (this normally works) but it still only connects with GSM. Does anyone have any ideas on what might be causing this to occur?

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Old 06-24-2005, 12:44 PM   #2 (permalink)
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Out of data coverage range is the most likely one. Check with carrier

Could be provisioned wrong. Check with carrier
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Old 06-24-2005, 12:48 PM   #3 (permalink)
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He does have coverage in his area.

I'll have someone re-provision his handheld and see if that works.

Thanks!
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Old 06-24-2005, 01:01 PM   #4 (permalink)
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So we provisioned the device again, still not connecting to GPRS. Is this a carrier thing for sure then? Can there be anything else going on with the device, some type of setting? According to T-Mobile everything is activated on their end but I can push them harder to check again if you guys think its the carrier. Thx
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Old 06-24-2005, 01:09 PM   #5 (permalink)
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Another option you may want top concider is reloading the handheld software.

No backup/restore and Erase all currently installed applications.
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