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Old 06-28-2005, 07:02 AM   #1 (permalink)
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Hi

I am a total newcomer to the world of Blackberrys and have to set up a test system to see if they will meet our needs.

I have two 7290s with (apparently) the BB Data packages from our local Telco.

One BB has a browser already activated and works nicely both for voice and data. However, the second one gets a GPRS connection and can be used only for voice. There is no browser icon on the BB and I see a message 'data connection refused' on screen.

I've searched these forums and it seems that this warning is probably down to the Telco not activating the correct package. I've requested that this is done and am waiting to here back from them.

What I would like to clear up in my mind is how the browser gets to appear on the BB. Do I have to install it manually, will it somehow magically appear when the Telco sorts out the sim package or do I need to do something else? I've installed the desktop software on my PC and connected the BB but there is (seemingly) no software to down or upload to/from the device.

Thanks for any advice...

Matt
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Old 06-28-2005, 09:59 AM   #2 (permalink)
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When you connect to the carrier's BB data network, their browser shows up magically.
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Old 06-28-2005, 10:44 PM   #3 (permalink)
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I saw a post earlier that said if you dont have the Blackberry data plan set up, y ou will get the data connection refused message.
I would call the provider and make sure that the problem Blackberry is set up right on their end.
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Old 06-29-2005, 03:10 PM   #4 (permalink)
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If they are connected to the BlackBerry Web Client, there's usually a button under Options where you can send a new service book to it for Internet browsing. You can also call the vender to ask them to send the Internet Browsing Service Book.
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Old 06-29-2005, 03:13 PM   #5 (permalink)
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If you are using the Blackberry Enterprise server, you have to install the Blackberry browser from application loader and enable MDS on the user's account in the BES. For BWC, the above answers apply.
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